Summary
Overview
Work History
Education
Skills
Timeline
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Angela Crawley

Phoenix,AZ

Summary


Experienced with customer relationship management, ensuring high levels of satisfaction and brand loyalty.

This management ability is across multiple industries, most recently in the creative realm.

As a second career, and since Covid, the changes to the industry are ever-changing making adaptability a necessity.

Education of the customer and learning new machines, software and creative processing is a fulfilling career and has allowed me to express myself.

Overview

2026
2026
years of professional experience

Work History

Machine Sales Associate

35th Ave Sew & Vac
03.2017 - Current
  • Assist customers with product selection.
  • Maintain cleanliness and organization of sales floor.
  • Collaborate with team members to restock merchandise, promote education/events and ensure optimal inventory levels.
  • Support promotional events through communication, social media and in-store displays.
  • Engage with customers to build rapport and promote brand and store loyalty through excellent service.
  • Learn product knowledge in machines and accessories to provide an informed recommendations that meets customer needs.

Customer Support Specialist

CIGNA
2008 - 03.2017
  • Resolved customer inquiries, prescription requests, status updates.
  • Trained new team members on company policies and customer service procedures.
  • Managed escalated issues, ensuring timely resolution and follow-up with customers.
  • Placed refill orders, balance insurance status and copayment
  • Draft new prescriptions, requests
  • Overnight support for Pharmacists, Mail Order Pharmacy Patients, and team.
  • Work At Home position - Remote

Education

Bachelor of Science - Nutiritional Sciences

University of Arizona
Tucson, AZ
12-1984

Skills

  • Event exhibit coordination
  • Teamwork
  • Multi-line machine expertise
  • Ability to follow machine embroidery, apparel, quilting and crafting patterns
  • Problem solving for new users, old machines, 'user' error,
  • Instructor for a variety of store classes
  • Support of Management, Event processes

Timeline

Machine Sales Associate

35th Ave Sew & Vac
03.2017 - Current

Customer Support Specialist

CIGNA
2008 - 03.2017

Bachelor of Science - Nutiritional Sciences

University of Arizona

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Angela Crawley