Angela Cross
Tuscaloosa
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
31
31
years of professional experience
Work History
Customer Service Associate
McAllister's Deli
05.2021 - Current
- Assist customers with transactions, inquiries, and concerns to ensure a positive, efficient experience.
- Address and resolve customer complaints and issues promptly and professionally.
- Assist in managing staff schedules, delegating tasks, and overseeing daily operations during management absences.
- Ensure staff adherence to company policies and procedures.
- Participate in training new employees and monitoring their performance.
Quality Control Operator
Phifer Wire Products
07.2015 - 06.2025
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Developed and implemented quality control processes to meet product standards.
- Tracked and analyzed product quality data to identify trends and insights.
Manufacturing Technician
Jvc Enterprises
08.2007 - 07.2015
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Made sure that products were produced on time and are of good quality.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Installed and maintained manufacturing equipment according to manufacturer specifications.
- Recorded and documented all maintenance activities in accordance with company policies and procedures.
- Evaluated employee performance and equipment organization to assess and improve plant operations.
Retail Operations Manager
Jack's Fast Food Restaurant
02.1995 - 08.2007
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
Central High School
TuscaloosaSkills
- Problem resolution
- Team collaboration
- Customer service
- Complex Problem-solving
- Employee management
- Product knowledge
Timeline
Customer Service Associate
McAllister's Deli
05.2021 - Current
Quality Control Operator
Phifer Wire Products
07.2015 - 06.2025
Manufacturing Technician
Jvc Enterprises
08.2007 - 07.2015
Retail Operations Manager
Jack's Fast Food Restaurant
02.1995 - 08.2007
High School Diploma -
Central High School