Angela Daniels
Fairburn,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Logistics Customer Service Representative
Norfolk Southern
11.2002 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Westlake High School
Atlanta, GAClark Atlanta University
Atlanta, GASkills
- Customer Inquiries
- Administrative and Office Support
- Microsoft Excel
- Clerical Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
Certification
- Connected Leadership Training - 2023
Timeline
Logistics Customer Service Representative
Norfolk Southern
11.2002 - Current
High School Diploma -
Westlake High School
Clark Atlanta University