Angela D'Annunzio
Chico,CA
Summary
Accomplished in elevating customer experiences, I leveraged problem-solving and product knowledge at Hair Etc to enhance loyalty and repeat business. Expert in managing high-stress situations, my tenure at Brotziet Lokal honed critical thinking and staff training skills, significantly improving service delivery and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Hair Etc
11.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Bartender
Brotziet Lokal
12.2019 - 08.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Server/Bartender Assistant
Mago
05.2019 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/Bartender Shift Manager
Bar Cesar
05.2014 - 04.2019
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Server
Mosto
11.2012 - 11.2014
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Associate of Science - Environmental Science
Merritt College
Oakland, CA02.2026
Associate of Arts - Yoga Teacher Training
Flying Yoga Studio
Oakland, CA03.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Scheduling
- Product Knowledge
- Staff Training
Timeline
Customer Service Representative
Hair Etc
11.2020 - Current
Bartender
Brotziet Lokal
12.2019 - 08.2020
Server/Bartender Assistant
Mago
05.2019 - 12.2019
Server/Bartender Shift Manager
Bar Cesar
05.2014 - 04.2019
Server
Mosto
11.2012 - 11.2014
Associate of Science - Environmental Science
Merritt College
Associate of Arts - Yoga Teacher Training
Flying Yoga Studio