ANGELA DAVIS

Stoutsville,OH

Summary

Proactive and versatile HR professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

years of professional experience

Work History

Human Resources Administration / Accounts Payable

Shasta Beverages, Inc.

Columbus, Ohio

02.2018 - 05.2025

Manage employee onboarding, including training and certifications, ensuring a seamless transition for new hires.
Coordinate payroll processing for both full-time and exempt employees, ensuring timely and accurate payments.
Oversee employee benefits administration, timekeeping, and performance evaluations.
Maintain HR records, including employee changes, terminations, and other personnel files in compliance with company policies.
Foster a positive and engaging work environment through employee appreciation and morale-building initiatives.
Process employee expense reports, ensuring compliance with company policies and guidelines.
Collaborate with staffing agencies to manage temporary staffing needs and facilitate efficient workforce management.
Recognized by management for providing exceptional customer service.
Exceeded customer satisfaction by finding creative solutions to problems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Customer Service Specialist (Remote)

Sedgwick CMS

Memphis , TN

05.2014 - 04.2016

Provided claims information to customers for worker's compensation, medical leave, and insurance claims.
Maintained client-specific call scripts, ensured data accuracy, and met call duration metrics.
Ensured high levels of confidentiality while performing security verifications and processing claims information.
Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
Researched complex issues raised by customers, identified solutions, and provided timely responses.
Improved customer service wait times to mitigate complaints.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.

Administrative Assistant / Human Resources / Purchasing

HFI, LLC

Canal Winchester, Ohio

03.2011 - 03.2013

Streamlined invoice and purchasing processes, reducing errors by 25% and improving payment cycles.
Processed and reconciled vendor invoices, ensuring compliance with financial regulations.
Implemented a forecasting model that improved budget accuracy by 20%.
Managed vendor relationships and ensured timely receipt of goods.
Supported financial planning by providing cost-saving recommendations and conducting annual audits.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Handled confidential documents in an organized fashion according to established protocol.
Developed and maintained filing systems for confidential documents and records.
Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Managed database systems containing customer contact information.
Processed invoices for payment using accounting software applications.

Education

Bachelor of Arts (BA) - Human Resources Management

Ashford University (now University of Arizona Global Campus)

01.2017

Skills

Human Resources Management
Payroll Administration
Customer Service & Communication
Financial Management & Reporting
Operational Efficiency
Software Proficiency
Leadership & Team Management
Analytical Skills

Organization
Training & Development
Interpersonal communication
Office administration
Vendor management
Time management
Employee onboarding

Additional Information

Strong understanding of HR laws and regulations, with a focus on compliance and confidentiality., Consistently recognized for exceptional organizational skills, multi-tasking abilities, and high levels of accuracy in data entry and financial reporting., I am known for creating a positive work environment that promotes collaboration and innovation.

Timeline