Angela DeCourcy
Saint Paul,MN
Summary
Outgoing Office Administrator. Excelling in front desk operations and family communication. Organized and efficient professional, I strengthen guest relations and ensure a safe environment. Consistently achieving high standards in service.
Overview
17
17
years of professional experience
Work History
Office Administrator
Laura Jeffrey Academy
Saint Paul, MN
08.2024 - Current
- Coordinate front office logistics as the first point of contact, maintaining attendance records, student cumulative and health files, family communication, incoming calls and emails.
- Maintain a safe environment by providing basic health support, administering daily medications and OTC meds.
- Ensure students have consistent access to meals by submitting monthly orders on time to approved food vendors and maintaining accurate food service documentation.
Janitorial Supervisor
Kleen Tech
Minneapolis, MN
03.2021 - 07.2024
- Supervised the janitorial team at Xcel Energy's corporate office. Coordinated nightly cleaning schedules.
- Conducted quality-control inspections to ensure facilities met established cleanliness standards.
- Monitored work performance of janitors. Trained new employees on cleaning expectations and OSHA safety rules.
Guest Service Representative
Home2 Suites by Hilton
Bloomington, MN
07.2018 - 03.2019
- Delivered superior service to all guests by assisting with incoming calls and reservations in a professional, welcoming manner.
- Processed payments accurately and efficiently, ensuring compliance with hotel requirements.
- Communicated with guests and resolved issues promptly to promote a positive hotel experience.
Housekeeping Supervisor
Radisson Red
Minneapolis, MN
10.2016 - 06.2018
- Oversaw daily housekeeping operations by supervising housekeepers and verifying hotel rooms are clean.
- Collaborated with management team to uphold brand standards and guest satisfaction.
- Responded to guests inquiries in an efficient friendly manner to improve guest experience.
Janitorial Supervisor
ABM Industries, Inc.
Minneapolis, MN
06.2009 - 10.2016
- Assisted management in leading the cleaning crew and maintaining cleanliness of a Class A commercial building.
- Provided exceptional customer service while completing work orders. Ordered monthly supplies to support facility needs.
- Tracked maintenance response and repair time to improve customer satisfaction.
Education
High School Diploma -
South High School
Minneapolis, MN06-2006
Skills
- Office management
- Records management
- Data entry
- Office software proficiency
- Front desk
- Guest relations
- Hospitality
- Sanitation
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Office Administrator
Laura Jeffrey Academy
08.2024 - Current
Janitorial Supervisor
Kleen Tech
03.2021 - 07.2024
Guest Service Representative
Home2 Suites by Hilton
07.2018 - 03.2019
Housekeeping Supervisor
Radisson Red
10.2016 - 06.2018
Janitorial Supervisor
ABM Industries, Inc.
06.2009 - 10.2016
High School Diploma -
South High School