Angela Delgado
Houston,TX
Summary
Dynamic Shift Manager with a proven track record at MOD Pizza, excelling in customer service and employee training. Demonstrated superior work ethic and decision-making skills, enhancing team performance and customer satisfaction. Skilled in cash handling and resolving complaints, fostering a positive work environment. Committed to continuous improvement and operational excellence.
Overview
4
4
years of professional experience
Work History
Shift Manager
MOD Pizza
Houston, TX
04.2022 - Current
- Trained new team members on equipment usage and service standards.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Mastered all store positions, consistently providing support to front-line staff.
- Implemented effective strategies to resolve customer complaints, contributing to sustained customer loyalty.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Managed cash register transactions accurately while handling money responsibly to maintain balanced tills at the end of each shift.
Education
Certificate of Technical Studies - Phlebotomy
Phlebotomy Training Specialist
Houston, TXHigh School Diploma -
Spring Woods High School
Houston, TX05.2021
Skills
- Accurate money handling
- Employee training
- Opening and closing procedures
- Handling customer complaints
- Shift leadership
- Willingness to learn
- Multitasking Abilities
- Reliability
- Flexible schedule
- Payment processing
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
MOD Pizza
04.2022 - Current
Certificate of Technical Studies - Phlebotomy
Phlebotomy Training Specialist
High School Diploma -
Spring Woods High School