Angela Demette
New Iberia,LA
Summary
Office Leader with a proven track record at Super 1 Foods, adept in office administration and staff training. Excelled in elevating customer satisfaction and streamlining operations. Skilled in training and mentoring teams, ensuring high performance and efficiency. Demonstrates exceptional problem-solving and leadership, significantly enhancing workplace productivity and service quality.
Overview
34
34
years of professional experience
Work History
Office Leader
Super 1 Foods
Franklin, LA
11.2011 - Current
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Greeted customers in person and over the phone, providing information about products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Organized merchandise displays to promote sales.
- Assisted with training new staff members on proper customer service techniques and store policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled customer complaints about company operations, services, and policies with knowledgeable and professional responses.
- Collected deposits or payments and arranged for billing.
- Performed daily opening and closing procedures for store operations.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Assistant Manager
Lydia Food Store
New Iberia, LO
05.1991 - 11.2011
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Recruited and trained new employees to meet job requirements.
- Established processes for monitoring customer satisfaction levels.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Communicated regularly with customers to gain insights into their needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
New Iberia Senior High
New Iberia, LA05-1991
Skills
- Staff hiring
- Data entry
- Office administration
- Banking operations
- Training and coaching
Affiliations
- Challenging myself at crossword puzzles
- Spending quality time with family
References
References available upon request.
Timeline
Office Leader
Super 1 Foods
11.2011 - Current
Assistant Manager
Lydia Food Store
05.1991 - 11.2011
High School Diploma -
New Iberia Senior High