Angela Determan Heikkila
Maricopa
Summary
Dynamic sales professional with a strong history in relationship management and Salesforce CRM. Excelled in exceeding budget expectations and improving customer service operations by 20% through strategic engagement. Consistently achieved performance goals while enhancing sales negotiations and analytical processes.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative/Account Manager
Gemaire
02.2025 - Current
- Secured new sales opportunities through strategic follow-ups, effective outbound calling, and focused email campaigns.
- Nurtured relationships with dealers and contractors to create new sales opportunities.
- Leveraged monthly and seasonal product promotions to increase gross margins and improve customer engagement.
- Spearheaded customer engagement with digital platforms, enhancing e-commerce and warranty systems utilization.
- Delivered remote and on-site technical support, resolving warranty disputes and advising on suitable HVAC equipment solutions.
Global Inside Sales Representative
Microchip Technology Inc.
08.2021 - 02.2025
- Fulfilled and exceeded corporate budgetary expectations for key global account.
- Collaborated with Account and Regional Sales Managers to identify new sales opportunities.
- Strategically supervising client forecasts, ensuring timely shipment for uninterrupted production.
- Oversaw supply chain relationships and established new ones through electronic data interchange.
- Developed a spreadsheet that minimized work hours by 20 per week, streamlining customer service operations.
Supervisor/Scheduler/Security Officer
Allied Universal Security Services
07.2019 - 01.2022
- Executed strategic planning to optimize PayPal's weekend operations, enhancing service delivery.
- Ensured accuracy of crucial data for PayPal management team, supporting informed decision-making.
- Developed leadership skills to effectively manage teams, fostering collaboration and accountability.
Customer Support Specialist/Sales
Avnet, Inc
02.2014 - 05.2021
- Ensured top-notch service through proactive problem solving.
- Enhanced company's performance indicators through targeted support initiatives.
- Surpassed management standards by effectively handling stress and mediating conflicts.
- Offered expert assistance across departments and client base.
- Adapted quickly to learn and implement cutting-edge technologies.
Education
Polk County High School - Liberal Arts Curriculum
Polk County High School
01-2000
Some College (No Degree) - Accounting and Business Curriculum
University of Phoenix
01-2000
Skills
- Sales and negotiation
- Revenue forecasting
- Relationship management
- Salesforce CRM
- Mincron ERP
- Analytical thinking
- Issue resolution
- Organized and meticulous
Leadership And Recognition
- Supervisor Training
- Digital Ambassador
- Fraud Prevention for Avnet of over $500,000
- Completing Miller Heiman Customer Service Training
- Sales Force Employee Training
Timeline
Inside Sales Representative/Account Manager
Gemaire
02.2025 - Current
Global Inside Sales Representative
Microchip Technology Inc.
08.2021 - 02.2025
Supervisor/Scheduler/Security Officer
Allied Universal Security Services
07.2019 - 01.2022
Customer Support Specialist/Sales
Avnet, Inc
02.2014 - 05.2021
Polk County High School - Liberal Arts Curriculum
Polk County High School
Some College (No Degree) - Accounting and Business Curriculum
University of Phoenix