Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Devaughn

Cincinnati,OH

Summary

Proven to excel in punctuality and reliability, I bring a commendable track record from Elite Xpress Transportation, enhancing company reputation through exceptional customer service and maintaining a clean driving record. Skilled in GPS route planning and problem-solving, I've significantly contributed to operational efficiency and customer satisfaction, ensuring safe and timely deliveries.

Overview

10
10
years of professional experience

Work History

Driver

Elite Xpress Transportation
05.2023 - Current
  • Transporting elderly people to and from the grocery store and dialysis doctor appointment
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Driver

First Care LLC
12.2022 - 05.2023

I transported wheelchair veterans to and from VA Hospital

Sort Agent/forklift Driver

DHL CVG
03.2021 - 09.2022
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Boosted team productivity by implementing collaborative communication platform.
  • I operated forklift, lifting up heavy freight and put them in a cans
  • Packaging boxes neatly in the cans

Driver

Complete Care Providers
01.2020 - 03.2021
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Cashier/Cook

McDonald's
04.2015 - 05.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Suggested actionable improvements to streamline training procedures.

Education

High School Diploma -

Life Skills
Dayton, OH
06.2015

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Clean Driving Record
  • Problem-Solving
  • Safe Driving Practices
  • Punctual and Reliable
  • Patience and understanding
  • City and non-city driving
  • Flexible Schedule
  • GPS and route planning
  • Punctuality
  • Loading and unloading
  • Traffic laws knowledge
  • Safety Protocols
  • Defensive Driving
  • Vehicle Inspection
  • Safety Management
  • Route Planning
  • Driving in Adverse Conditions
  • Navigational Systems and GPS
  • Vehicle inspections
  • Transportation
  • Traffic Law Observation
  • Vehicle Maintenance
  • Heavy Lifting
  • Shipping and packaging
  • Customer rapport
  • Database Management
  • Passenger support
  • Driving and transportation
  • Multitasking Abilities
  • Self Motivation
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Flexibility
  • Physical Strength
  • Heavy Equipment Operation
  • Commercial Driving Experience
  • Written Communication
  • Conflict Resolution
  • Team building
  • Accident reporting
  • Active Listening
  • Decision-Making
  • Hand-Eye Coordination

Timeline

Driver

Elite Xpress Transportation
05.2023 - Current

Driver

First Care LLC
12.2022 - 05.2023

Sort Agent/forklift Driver

DHL CVG
03.2021 - 09.2022

Driver

Complete Care Providers
01.2020 - 03.2021

Cashier/Cook

McDonald's
04.2015 - 05.2018

High School Diploma -

Life Skills
Angela Devaughn