Angela D. Glenn
Magnolia Village
Loganville,GA
20
Years of experience
2007
years of post-secondary education
Detail-oriented Assistant Property Manager who has worked over 15 months as Interim Property Manager experienced in enhancing tenant relations and ensuring compliance with lease agreements. Improved resident satisfaction and retention by effectively managing daily operations such as rent collection, maintenance requests, and property inspections. Utilized Yardi for data management and financial record-keeping, while enforcing building policies and coordinating with vendors to uphold property standards.
Motivated Assistant Community Director with background in managing community-based programs, facilitating resident relations, and implementing strategic initiatives to improve living conditions. Strengths include superior organizational skills, ability to manage multiple priorities simultaneously, and exceptional interpersonal communication. Known for fostering positive relationships with residents and staff while driving community development efforts.
Work History
Assistant Community Director/Interim Property Mgr.
4 Years 9 Months- Supervise onsite staff and guide daily property operations.
- Boost resident retention through proactive engagement in lease renewal program.
- Resolve resident complaints and expedite maintenance requests to enhance resident satisfaction.
- Enforce lease terms, building policies, and landlord-tenant procedures.
- Conduct periodic inspections of property to ensure compliance with safety regulations and tenant requirements.
- Inspect properties regularly to identify deficiencies and schedule repairs.
- Maintain accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assist maintenance with inspections of vacant apartments and prepare them for new tenants.
- Process DCA applicant submissions for housing assistance, RFTAs & HAP payments.
- Deliver non-payment notices to tenants in compliance with lease agreements to delinquent tenants in accordance with lease, county and state regulations.
- Coordinate with maintenance and contractors to promote timely turnovers after move-outs.
- Prepare owner reports, compliance files, and property correspondence.
- Implement cost-cutting measures to reduce overhead costs.
- Trained staff on resident service and office procedure.
- Investigate incidents that occur on site such as noise disturbances or vandalism cases.
- Review delinquency reports regularly and take appropriate action when needed in order to reduce the rate of past due accounts receivables.
- Collaborate with maintenance team to ensure timely completion of repairs and upkeep of community grounds and buildings.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Process evictions when necessary in accordance with state laws and procedures using CSS services.
Front Office Manager
2 Years- Coordinated communication among buyers, sellers, lenders, brokers, surveyors, and other stakeholders to facilitate timely closings.
- Ensured efficient communication by managing incoming calls, providing information and assistance to clients.
- Facilitated the assignment of closing attorneys to ensure timely processing for client transactions.
- Assigned closing attorneys based on client needs and schedules, optimizing the closing process.
- Assisted attorneys with parties involved in home-buying and selling closing agreements.
- Printed legal documents required for closing transactions for client signatures.
- Managed earnest money receipts for property transactions, maintaining accurate documentation and compliance.
- Provided information to clients using closing software.
- Distributed funds post-closing, including brokerage fees, county taxes, homeowner's insurance premiums, inspection fees, and seller proceeds.
Associate Registrar
13 Years- Collaborated with Enrollment Services on NSE (New Student Enrollment) to monitor and support student registration, advisement, and retention for the semester.
- Directly assist the Registrar in day-to-day operational functions for the Registration Office.
- Supervised two employees and student workers to enhance operational efficiency within the college.
- Provided academic advising to returning students, individually and in groups, on college policies, programs of study, and degree options to facilitate successful academic pathways.
- Guided students on academic alternatives and potential consequences to support informed decision-making.
- Analyzed reports on academic progress to support degree plan evaluations. on academic standing and retention for degree plans
- Assessed transfer credits to ensure alignment with degree requirements. for incoming transfer and transient students
- Interacted with college employees, students, and outside contacts to provide information, answer questions, and resolve issues.
- Supported Academic Affairs by compiling student separation documentation. with students' academic dismissal and/or separation reports
- Coordinated schedules each term for Business/Economics Division
Education
Bachelor of Arts - Business Administration
Committees: New Student Enrollment, Senior's, Advisement & Retention, Freshman Orientation, PSEP (Pre-Freshman), and Parent Counsel.
Skills
Yardi software
Affordable Housing Management
Regulatory Compliance
Fair Housing Regulations
Lease Administration
Property inspections
Tenant Relations
Data analysis
Effective communication
Property assessment
Conflict resolution
Staff Supervision
Eviction processing
Timeline
Assistant Community Director/Interim Property Mgr.
Magnolia Village
01.2022 - CurrentRead More
Front Office Manager
Weissman Law
01.2020 - 01.2022Read More
Associate Registrar
Morehouse College
01.2007 - 01.2020Read More
Herzing University
Bachelor of Arts from Business Administration
01.2007Read More