Angela Dickerson
Reeds Spring,MO
Summary
Dynamic retail professional with extensive experience at Walmart, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction and optimizing operational efficiencies. Skilled in money handling and problem-solving, consistently achieving performance targets while fostering a positive work environment. Recognized for mentoring staff and driving repeat business through exceptional service.
I have worked with different computer programs that are specifically for Walmart. I have worked with Word and Excel. I am a fast learner and willing to do anything that is asked of me.
Overview
29
29
years of professional experience
Work History
Assistant Manager
Walmart
Branson West
01.2021 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Claims Support Specialist
Walmart
Branson, MO
08.2009 - 01.2021
- Maintained compliance with industry regulations and company policies while processing claims information.
- Collaborated with cross-functional teams to optimize the overall claims management process, resulting in improved workflows.
- Conducted thorough research on claimant backgrounds, validating information accuracy before proceeding with case evaluations.
- Assisted in optimizing existing processes through continuous improvement efforts, resulting in increased operational efficiencies.
- Ensured accurate financial transactions for claims settlements, maintaining high levels of accuracy in disbursements.
- Improved claims processing efficiency by streamlining documentation and data entry procedures.
- Supported management in reporting tasks by providing relevant data analysis and insights on departmental performance metrics.
Department Manager
Walmart
Branson, MO
08.2004 - 01.2009
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
Sales Associate
Walmart
Branson, MO
01.2004 - 05.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
DSD Receiver
Walmart
Branson, MO
05.2000 - 07.2004
- Conducted CAO-related activities, stocking, and rotating cigarette cartons.
- Facilitated smooth operations by coordinating with sales, merchandising, and shipping departments regarding inventory availability and requirements.
- Entered DSD invoices into inventory system for prompt record keeping.
- Processed daily and weekly DSD tickets to file invoices.
- Maintained strong vendor relationships through professional communication and timely resolution of issues.
- Reduced discrepancies in stock levels by conducting regular audits and updating records accordingly.
- Actively collaborated with warehouse management to create and implement strategies for continuous improvement in the receiving process.
- Assisted management with purchasing decisions based on expert analysis of inventory needs and trends.
- Performed routine equipment inspections, ensuring proper functionality and identifying potential maintenance needs to prevent operational downtime.
- Demonstrated adaptability when facing unexpected challenges or changes in shipment schedules while still meeting deadlines consistently throughout employment tenure as a DSD Receiver.
- Efficiently managed time-sensitive tasks such as perishable item handling for reduced spoilage rates while adhering to health guidelines in storage conditions.
- Maintained accurate documentation of received items, including receipts, invoices, and purchase orders, ensuring easy retrieval of information whenever needed.
- Protected company assets through accurate receipt and return of DSD product.
- Resolved vendor errors with receiving policies to eliminate excessive inventory.
Cashier
Walmart
Branson, MO
08.1996 - 05.2000
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma - Businesses Management Classes
Reeds Spring
Reeds Spring, MO05.1996
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff supervision
- Task delegation
- Retail operations
Timeline
Assistant Manager
Walmart
01.2021 - 02.2025
Claims Support Specialist
Walmart
08.2009 - 01.2021
Department Manager
Walmart
08.2004 - 01.2009
Sales Associate
Walmart
01.2004 - 05.2007
DSD Receiver
Walmart
05.2000 - 07.2004
Cashier
Walmart
08.1996 - 05.2000
High School Diploma - Businesses Management Classes
Reeds Spring