Angela D. Judy
Alexandria,VA
Summary
Experienced in effectively handling customer interactions and promptly resolving issues. Leverages strong communication skills and empathy to build lasting customer relationships. Proven track record of maintaining high levels of customer satisfaction. Dedicated to fostering loyalty and ensuring a positive customer experience.
Overview
21
21
years of professional experience
Work History
Floral Assistant
The Flower Den
01.2017 - Current
- Provided assistance in setting up floral displays at celebrations, funerals, and other events to ensure seamless execution.
- Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
- Enhanced customer satisfaction by providing personalized floral arrangements and recommendations.
Material Planner / Earned Value Analyst
Argon ST, Inc. / Boeing
08.2007 - 03.2016
- Monitored arrivals and prioritized inbound shipments with transportation department.
- Championed the adoption of lean principles within the material planning function, leading to increased efficiency through process standardization and elimination of waste.
- Conducted detailed market analysis to identify trends in raw material pricing, facilitating informed decision-making and risk mitigation efforts.
- Created detailed reports on material planning activities to support management decision-making, highlighting key trends and areas of concern.
Program Support Analyst
Argon ST, Inc.
01.2005 - 08.2007
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Trained new support analysts, contributing to the overall growth and success of the team.
- Collaborated with cross-functional teams to implement solutions that enhanced system performance.
Legal Assistant
BearingPoint, Inc.
10.2003 - 12.2004
- As the primary assistant to the Director of Security and Associate General Counsel, investigated various cases involving employees that included age and racial discrimination, as well as sexual harassment allegations
- Set up and administered fact-finding interviews with employees and performed extensive research using various databases on current and past personnel records, timesheets, and benefits
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Education
Associate of Arts - Medial Sciene
Georgetown School of Science And Arts
Washington DC03-1993
Skills
- Product inventories
- Workspace maintenance
- Flower identification
- Client consultation
Timeline
Floral Assistant
The Flower Den
01.2017 - Current
Material Planner / Earned Value Analyst
Argon ST, Inc. / Boeing
08.2007 - 03.2016
Program Support Analyst
Argon ST, Inc.
01.2005 - 08.2007
Legal Assistant
BearingPoint, Inc.
10.2003 - 12.2004
Associate of Arts - Medial Sciene
Georgetown School of Science And Arts
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