Angela Dominguez
Wesley Chapel ,FL
Summary
Dynamic customer service professional with extensive experience at Home Depot, excelling in cash handling and conflict resolution. Proven track record of enhancing customer satisfaction through effective communication and relationship building. Recognized for maintaining composure in high-pressure situations while consistently exceeding service goals. Bilingual, fostering inclusive interactions with diverse clientele.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Home Depot
Wesley Chapel, FL
11.2023 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Maintained clean and organized checkout area to ensure compliance with safety standards.
- Handled cash, credit, and gift card payments while adhering to company policies.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Cashier
Walmart
Tampa
06.2020 - 05.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Restocked shelves and ensured product availability for customers at all times.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
GED -
Florida Department of Education
Florida Skills
Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
Cash handling
Cash register operation
Guest services
Customer complaint resolution
Refund handling
POS system operation
Merchandise restocking
Phone etiquette
Conflict resolution
Basic math
Calm demeanor
Bilingual
Certification
Phlebotomy certification
CPR & BLS
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Home Depot
11.2023 - Current
Cashier
Walmart
06.2020 - 05.2022
GED -
Florida Department of Education