Angela Dominguez
Philadelphia,PA
Summary
Results-driven Housekeeping Manager with a proven track record in training, mentoring, and optimizing team performance. Skilled in enhancing guest relations and ensuring compliance with cleanliness standards.
Overview
16
16
years of professional experience
Work History
Housekeeping Manager
Dominguez Cleaning Services
Philadelphia, PA
01.2010 - Current
- Supervised daily operations of cleaning staff to ensure compliance with quality standards.
- Developed and implemented training programs for new housekeeping employees, enhancing service delivery.
- Managed scheduling and assignment of tasks to optimize workflow efficiency among team members.
- Conducted regular inspections of facilities to maintain cleanliness and address deficiencies promptly.
- Collaborated with management to establish cleaning protocols aligned with company policies and client expectations.
- Evaluated employee performance, providing constructive feedback to improve individual and team productivity.
- Streamlined inventory management processes for cleaning supplies, reducing waste and ensuring availability.
- Led safety training sessions for staff, promoting adherence to health regulations and workplace safety standards.
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed staff of 80 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Collaborated with other departments to coordinate special events and ensure seamless execution of services across all areas of the hotel.
- Evaluated employee performance and developed improvement plans.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored new staff on cleaning and safety protocols.
- Monitored staff performance and provided feedback to drive productivity.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
Education
High School Diploma -
Deogracias Cardona
ColombiaSkills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest relations
Languages
Spanish
Full Professional
Timeline
Housekeeping Manager
Dominguez Cleaning Services
01.2010 - Current
High School Diploma -
Deogracias Cardona