Angela Dorough
Port Charoltte,Florida
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Surgical Coordinator
Surgical Care Affiliates Inc.
11.2021 - 05.2022
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Updated daily operating room calendars with accurate appointment schedules.
- Prepped operating rooms and booked necessary equipment and supplies.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Verified insurance coverage and obtained pre-authorizations.
Customer Service Specialist
Kforce Global Solutions
12.2019 - 11.2021
- Updated account information to maintain customer records.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service improvement initiatives to decrease customer wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reinforced established quality control standards and followed procedures for optimal customer interactions
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Surgical Assistant
Colon And Rectal Clinic Of Orlando
08.2018 - 04.2020
- Monitored patient vital signs, reporting changes to surgeon for further investigation.
- Protected patients from infection by setting up and managing sterile operating fields.
- Paid close attention to operating procedures for adherence to established surgical techniques.
- Provided preoperative and postoperative education to patients and families to manage recovery.
- Minimized surgical bleeding with skilled ligation and clamping of blood vessels.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Verified identity of patient or operative site.
Allergy Nurse
Allergy Specialist Of Orlando
01.2017 - 07.2019
- Investigated and resolved issues affecting hospital operations and patient care.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Education
Associate of Science - Nursing
Valencia College
Orlando, FL01.2004
Licenses & Certifications
Skills
- Reminder Calls
- Office Supplies and Inventory
- Surgery Preparation
- Operational Requirements
- EHR Software
- Persuasive Techniques
- Maintain Records
- Document and Records Management
Timeline
Surgical Coordinator
Surgical Care Affiliates Inc.
11.2021 - 05.2022
Customer Service Specialist
Kforce Global Solutions
12.2019 - 11.2021
Surgical Assistant
Colon And Rectal Clinic Of Orlando
08.2018 - 04.2020
Allergy Nurse
Allergy Specialist Of Orlando
01.2017 - 07.2019
Associate of Science - Nursing
Valencia College
Licenses & Certifications
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