Angela Dorrell
Turah
Summary
Dynamic Internet Sales Consultant with a proven track record at Rustic Mountain Realty Group, enhancing client relationships and driving repeat business. Expert in online sales techniques and effective negotiation, I organized impactful virtual events and conducted market research, significantly boosting brand interest and customer engagement. Committed to excellence and professionalism in every interaction.
Overview
30
30
years of professional experience
Work History
Internet Sales Consultant
Rustic Mountain Realty Group
11.2019 - 11.2024
- Established long-term relationships with clients, resulting in repeat business and increased referral rates.
- Organized virtual events such as webinars or livestreams that showcased new products or industry insights, attracting potential customers and generating interest in the brand.
- Conducted market research to stay updated on industry trends, enabling informed recommendations of relevant products and services to clients.
- Provided constructive feedback to management regarding client concerns, leading to improved product offerings and better addressing customer needs.
Manager of Operations
Quail Ridge Resort
07.2013 - 09.2015
- Facilitated seamless communication between unit staff and leadership to minimize misunderstandings.
- Managed facility upkeep to maintain infrastructure efficiency.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standard
Billing Clerk
Brashers Auto Auction
03.1999 - 10.2021
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
Retail Sales Manager
River Valley Feed and Pet
09.2007 - 04.2019
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Retail Manager
Petco Animal Supplies Stores Inc.
07.1997 - 03.2007
- Directed opening, closing, cash handling procedures ensuring compliance and efficiency.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Carried out standard operating processes to ensure store organization and cleanliness.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Retail Sales Associate
Dog and Cat Department Store
07.1994 - 02.1997
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Supported store management in planning and executing seasonal promotions and sales events.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
Education
GED - English And Literature
Rio Linda High School
Rio Linda, CA06.1989
Skills
- Online sales techniques
- Social media proficiency
- Sales strategy development
- Effective negotiation
- Online advertising
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Decision-making
- Self motivation
- Interpersonal skills
- Professionalism
- Time management abilities
- Visual merchandising
- Promotional planning
Timeline
Internet Sales Consultant
Rustic Mountain Realty Group
11.2019 - 11.2024
Manager of Operations
Quail Ridge Resort
07.2013 - 09.2015
Retail Sales Manager
River Valley Feed and Pet
09.2007 - 04.2019
Billing Clerk
Brashers Auto Auction
03.1999 - 10.2021
Retail Manager
Petco Animal Supplies Stores Inc.
07.1997 - 03.2007
Retail Sales Associate
Dog and Cat Department Store
07.1994 - 02.1997
GED - English And Literature
Rio Linda High School