ANGELA DUCAZAU
Lomita,CA
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
10
10
years of professional experience
Work History
Receptionist
Garrick Denny D.D.S. Inc.,
06.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Increased productivity of schedule/monetary collections.
- Confirmed appointments, communicated with clients, and updated client records
Office Manager/Treatment Coordinator, Receptionist, Scheduler
Dr. Shawna Omid D.D.S
10.2018 - 06.2021
- Treatment Coordinator/Insurance verification/claims
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Collecting patients share of cost
- Follow up care calls
- Chart filing
- Increased productivity of schedule/monetary collections.
Office Manager/Treatment Coordinator
Torrance Dental Arts
10.2013 - 11.2016
- Managed front reception area
- Scheduling
- Collecting patient share of cost
- Treatment Coordinator
- Patient care
- Increased productivity of schedule/monetary collections
Education
High School Diploma -
Phineas Banning High School
Wilmington, CA06.2000
Some College (No Degree) - Real Estate
Los Angeles Harbor College
Wilmington, CASkills
- Data Inputting
- Word Processing
- Making Appointments
- Office Supply Inventory Control
- Appointment Confirmation
- Call Answering and Routing
- Schedule Management
- Calendar Management
- Organization and Efficiency
- Sorting and Labeling
- Greet Visitors
- Patient Appointment Management
Timeline
Receptionist
Garrick Denny D.D.S. Inc.,
06.2021 - Current
Office Manager/Treatment Coordinator, Receptionist, Scheduler
Dr. Shawna Omid D.D.S
10.2018 - 06.2021
Office Manager/Treatment Coordinator
Torrance Dental Arts
10.2013 - 11.2016
High School Diploma -
Phineas Banning High School
Some College (No Degree) - Real Estate
Los Angeles Harbor College
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