Angela Duncan
Lafayette,OR
Summary
Proven Customer Service Representative at Televerde, adept in critical thinking and data entry, excelled in managing high-stress situations, enhancing customer loyalty through empathetic service. Skilled in conflict resolution and maintaining updated collections as an RCF Librarian, demonstrating exceptional active listening and leadership. Achieved satisfactory resolutions, significantly improving service quality and team efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Televerde
11.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
RCF Libarian
April Bonomo
10.2013 - 11.2019
- Catalogued and organized books, materials and other documents for proper library management.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Researched and acquired new library materials to maintain updated library collection.
- Trained and supervised library staff, volunteers and other personnel.
Education
GED -
RCF
Rockville, IN10-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
I obtained my GED in 2012. I also trained for Technology roles within my current job with Televerde. Marketing and sales and then going into my current role as a Customer Service Rep for the Company Securus Technology & Jpay.
Certification
GED I also am trained in Marketing and Customer Service.
Timeline
Customer Service Representative
Televerde
11.2019 - Current
RCF Libarian
April Bonomo
10.2013 - 11.2019
GED -
RCF