- Volunteering for community initiatives to give back to local communities and make a positive impact
- Enjoy hobbies that combine physical activity with outdoor exploration
- I participate in a variety of outdoor recreational activities
- Volunteering
- I participate in low-impact exercises to strengthen core muscles
- Horseback Riding
- Playing Sports
Angela Egan
Santaquin,UT
Summary
Dynamic Security Specialist with extensive experience at Target, excelling in surveillance monitoring and incident response. Proven track record in enhancing customer service and operational efficiency through effective training and collaboration. Recognized for professionalism and adaptability, successfully implementing protocols that improved safety and guest satisfaction.
Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment.
Hospitality professional with comprehensive background in guest relations and team leadership. Proven ability to enhance guest experiences and maintain high service standards. Reliable team player who adapts to shifting priorities and excels in collaborative environments, showcasing strong problem-solving and communication skills.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Retail professional with solid track record in sales and customer satisfaction. Known for fostering collaborative team environments and consistently meeting sales targets. Adaptable to changing retail landscapes and proficient in inventory management and visual merchandising.
Professional caregiver with strong background in special needs support. Skilled in providing compassionate and effective care, maintaining focus on safety and individualized attention. Known for strong teamwork, adaptability, and reliability in dynamic environments. Proficient in developing care plans, managing daily activities, and fostering positive and inclusive atmosphere.
Overview
28
28
years of professional experience
Work History
Caregiver, Special Needs
CDWA
Ridgefield, WA
07.2018 - Current
- Provided personalized care and support for individuals with special needs, enhancing daily living skills.
- Developed and implemented tailored care plans to promote independence and improve quality of life.
- Collaborated with healthcare professionals to monitor progress and adjust care strategies as needed.
- Advocated for clients' needs, ensuring access to resources and services within the community.
- Fostered positive relationships with clients and families to build trust and encourage open communication.
Security Specialist
Target
Vancouver, WA
07.2014 - 01.2022
- Monitored security systems and surveillance equipment to ensure safety and protection of assets.
- Conducted regular safety audits and risk assessments to identify vulnerabilities and improve protocols.
- Collaborated with law enforcement to investigate incidents, gather evidence, and resolve security issues.
Guest Service Representative
Target
Vancouver, WA
12.2012 - 07.2014
- Delivered exceptional customer service by resolving inquiries and enhancing guest experiences.
- Assisted in training new team members on store policies and procedures to ensure seamless operations.
- Coordinated merchandise restocking efforts, maintaining optimal product availability for guests.
- Demonstrated adaptability by cross-training in multiple departments within the retail environment as needed.
Guest Service Team Leader
Target
Bonney Lake, WA
07.2007 - 12.2012
- Led guest service initiatives to enhance customer satisfaction and loyalty.
- Developed training programs for team members to improve service quality and efficiency.
- Implemented operational procedures that streamlined workflow and reduced wait times.
- Mentored staff on conflict resolution techniques, promoting a positive guest experience.
- Coordinated scheduling and staffing to ensure optimal coverage during peak hours.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance teams to ensure timely resolution of guest issues.
- Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
- Trained new team members on company policies, procedures, and best practices in guest services.
- Promoted a positive work environment by encouraging teamwork, open communication, and continuous learning among staff members.
- Resolved challenging customer complaints with empathy and professionalism, turning potentially negative experiences into opportunities for relationship building.
Assistant Store Manager
Kmart, Sears Holding
Spanish Fork, UT
08.2000 - 07.2007
- Coordinated daily operations to enhance customer service and improve store performance.
- Trained and mentored staff to ensure adherence to company policies and procedures.
- Analyzed sales data to identify trends and implement effective merchandising strategies.
- Developed inventory management processes to reduce shrinkage and optimize stock levels.
- Led team meetings to communicate goals, share best practices, and foster collaboration.
- Implemented promotional campaigns that increased foot traffic and boosted sales revenue.
- Collaborated with upper management on strategic planning initiatives for store growth.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Sales Associate
Kmart, Sears Holding
Spanish Fork, UT
04.1998 - 08.2000
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Assisted in maintaining store presentation by organizing merchandise displays and ensuring cleanliness.
- Collaborated with team members to achieve sales targets and improve operational efficiency.
- Trained new associates on product knowledge, sales techniques, and store policies.
- Implemented promotional strategies to drive foot traffic and increase product visibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Springville High School
Springville, UTSkills
Professionalism
Surveillance monitoring
Emergency response
Covert observation
Incident response
Information security
Law enforcement collaboration
Customer service
Highly adaptable
Surveillance monitoring
Incident documentation
Effective communication
Emotional support
Wheelchair transfers
Interpersonal skills enhancement
Effective relationship management
Affiliations
Special Olympics Washington, WAHSET
Interests
Timeline
Caregiver, Special Needs
CDWA
07.2018 - Current
Security Specialist
Target
07.2014 - 01.2022
Guest Service Representative
Target
12.2012 - 07.2014
Guest Service Team Leader
Target
07.2007 - 12.2012
Assistant Store Manager
Kmart, Sears Holding
08.2000 - 07.2007
Sales Associate
Kmart, Sears Holding
04.1998 - 08.2000
High School Diploma -
Springville High School