ANGELA ELSWICK
Peoria,AZ
Summary
Proven track record of providing valuable insights, guidance, and solutions to complex problems. Strong analytical and communication skills, with a passion for sharing expertise and driving excellence in the field.
Overview
21
21
years of professional experience
Work History
Patient Assistant Care Coordinator
PharmaCord
Jeffersonville, IN
12.2021 - 01.2026
- Write and update work instructions for ongoing training needs. Assist with continued training for all team members
- Lead Insurance navigation rollouts for company wide initiatives Identify and pull through enhancements
- Audit powerBI and CORsend to ensure data accuracy
- Identify and pull through system validations in effort to prevent benefit specialist/case manager errors
- Assisted patients in navigating medication management and access processes.
- Collaborated with healthcare providers to ensure timely patient treatment plans.
- Developed training materials for new staff, promoting consistent operational practices.
- Coordinated communication between pharmacies and healthcare professionals to expedite service delivery.
- Provided emotional support to patients and families, lending a compassionate ear during difficult moments.
- Expedited response times during emergencies, alerting appropriate personnel immediately upon identification of critical situations.
- Safeguarded patient privacy, upholding HIPAA regulations in all verbal and written communications.
Administrative Assistant
DES-State of Arizona
Surprise, Arizona
08.2004 - 09.2021
- Develops contracts for specific department requirements and term Monitors purchase usage of term, contracts, and potential Reviews incoming request for purchase for format, adherence to specifications, contract procedures, and legality
- Works with department staff to obtain information relating to purchasing needs
- Utilize current software programs to complete assigned tasks and projects, authority to respond to any deadline and/or assignment when local office manager is not available
- Create a maintain report with multiple Excel spreadsheets and trackers Collect and gather information to conduct interviews to make eligibility determinations for medical, food, and financial assistance Adherence to agency standards in a high volume call center measured by metrics and standards related to service levels, accuracy, and timeliness
- Managed complex scheduling for executive meetings and departmental events.
- Coordinated document preparation and maintained filing systems for efficient access.
- Developed procedures to streamline office operations and improve workflow efficiency.
- Trained new staff on office protocols and software applications to ensure consistency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Diploma - High School
Lloyd Memorial High School
Erlanger, KY05-1993
Skills
- Strong analytical skills
- Training and mentoring
- Research capabilities
- Experience in leadership
- Business Development
- Program Evaluation
Timeline
Patient Assistant Care Coordinator
PharmaCord
12.2021 - 01.2026
Administrative Assistant
DES-State of Arizona
08.2004 - 09.2021
Diploma - High School
Lloyd Memorial High School