Angela Euston
Tampa,FL
Overview
14
14
years of professional experience
Work History
Resort Sales Associate
Walt Disney World Resort
07.2022 - 07.2024
- Provided comprehensive information about The Walt Disney World Resort using numerous software applications during this process
- Provide Guest Service when problems arose and helped find solutions with Guests and Cast Members
- Engaged with Guests exploring their desired vacation experience, provided recommendations and direction for a magical vacation experience at Walt Disney World
- Built and managed relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests & Cast
- Met required departmental metric expectations including efficiency goals
Customer Service Manager
GalaxyCon, LLC
09.2020 - 03.2021
- Helped customers with their one-on-one celebrity video chats, live stream celebrity Q&A’s, and personalized celebrity autographs
- Assist online customers via email, telephone, or social media with their pop culture purchases
- Used Shopify and other programs to maintain customer records, assist with product sales, and make changes to customer accounts
Merchandising Coordinator
TJX Home Goods
05.2017 - 09.2020
- Responsible for ensuring that merchandise is well maintained and displayed
- Manage product roll-outs, markdowns, and sales opportunities
- Provide guidance and coaching to fellow employees.
Assistant Manager
Spirit Halloween
08.2019 - 11.2019
- Store key holder, opening and closing the store
- Process weekly trucks and process new inventory
- Utilize company programs, customer e-mail capture, and collect charity donations.
Assistant Manager
Lane Bryant
02.2013 - 01.2014
- Analyze the business and communicate a clear action plan to associates to optimize results
- This included following predetermined sales goals and credit goals set by the company
- Trained new associates and coached current associates to maximize their abilities
- Managed the prestigious Lane Collection boutique and trained associates on product knowledge, merchandise presentation, and customer prospecting techniques.
Sales, Marketing, and Promotions Coordinator
Docking Bay 94 Comics & Games
10.2012 - 01.2014
- Created, planned, and executed monthly events to generate excitement for the store and better visibility within the community
- Created, planned, and executed weekly events to generate more business with core customers who, by word of mouth, bring in new customers
- Booked guests and artists, contacted sponsors, planned the schedule of events, scheduled the entertainment, decorated venues, planned the food, organized the games, set up the raffles and prizes, distributed flyers out to the local community, and sent out Facebook and e-mail blasts.
Merchandising Manager / Executive Assistant
BTL Collectibles
08.2010 - 01.2014
- Personal assistant to the owner
- Promoted at other events and venues in the tri-county area
- Booked and worked trade shows and conventions: includes delivery of merchandise to the venue, unloading on the loading docks, booth set up for optimal sales, managing any team members, pitched to customers, breakdown of the booth, and finally delivery back to storage facility.
Education
International Academy of Design and Technology
Tampa, FLMiami-Dade College
Miami, FL01.2013
St. Petersburg College
St.Petersburg, FL01.2010
Skills
- 22 Years of Customer Service
- 20 Years of Retail
- 10 Years of Call Center
- 5 Years of Management
- 2 Years of Executive Assistant / Office Manager
References
Professional References Upon Request
Timeline
Resort Sales Associate
Walt Disney World Resort
07.2022 - 07.2024
Customer Service Manager
GalaxyCon, LLC
09.2020 - 03.2021
Assistant Manager
Spirit Halloween
08.2019 - 11.2019
Merchandising Coordinator
TJX Home Goods
05.2017 - 09.2020
Assistant Manager
Lane Bryant
02.2013 - 01.2014
Sales, Marketing, and Promotions Coordinator
Docking Bay 94 Comics & Games
10.2012 - 01.2014
Merchandising Manager / Executive Assistant
BTL Collectibles
08.2010 - 01.2014
Miami-Dade College
St. Petersburg College
International Academy of Design and Technology