Angela Fernandez
Brownsville,Texas
Summary
Adept at enhancing customer experiences and leading sales teams, I significantly contributed to Destination Maternity Corp by implementing effective sales strategies and fostering teamwork. Skilled in reception desk management and possessing excellent verbal communication, my background ensures a welcoming environment and efficient operations. Recognized for maintaining professionalism and achieving goals through collaboration and innovative approaches.
Overview
9
9
years of professional experience
Work History
Receptionist
MD Villalobos
Brownsville, Texas
08.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Processed referrals for specialist care when requested by physicians or patients.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Called patients to confirm scheduled appointments and obtain additional details.
- Straightened up waiting room to maintain neat and organized space.
Receptionist
Americas Best Contacts and Eyeglasses
Brownsville, Texas
08.2020 - 07.2023
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled and confirmed appointments.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Processing mail and courier packages.
Sales Team Leader
Destination Maternity Corp
Brownville, Texas
01.2016 - 07.2020
- Recruited and trained new sales professionals to quickly build up high-performing team assets.
- Replenished and arranged items to maintain appearance.
- Managed cash register operations using POS system and processed sales and returns.
- Resolved escalated customer complaints in a timely manner while maintaining positive relationships.
- Conducted regular meetings with team members to review goals and objectives.
- Maintained sales floor with well-coordinated restocks and good inventory management skills.
- Monitored daily sales activities and provided feedback to team members.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed strategies to improve customer experience.
- Remained consistent by setting team goals, recognizing performance, and rewarding hard work.
Education
High School Diploma -
Parkview Baptist School
Houston, TX05-2007
Skills
- Scheduling appointments
- Customer and client relations
- Reception desk management
- Greeting and seating clients
- Multi-line phone system operation
- Telephone skills
- Front desk operations
- Verbal and written communication
- Positive and professional
- Merchandising
- Excellent people skills
- Listening skills
- Sales strategies
- Teamwork and collaboration
Timeline
Receptionist
MD Villalobos
08.2023 - Current
Receptionist
Americas Best Contacts and Eyeglasses
08.2020 - 07.2023
Sales Team Leader
Destination Maternity Corp
01.2016 - 07.2020
High School Diploma -
Parkview Baptist School