Angela Finney
Harrisburg,PA
Summary
Dynamic and results-oriented sales executive with 20 years of experience in driving revenue growth, building strong client relationships, and managing sales operations. Proven track record in exceeding sales targets and enhancing customer satisfaction. Seeking to leverage strong organizational, communication, and multitasking skills in a clerical and administrative role to support business operations and contribute to organizational efficiency.
Overview
30
30
years of professional experience
Work History
Account Executive
Advertising Specialty Institute
Trevose, PA
03.2022 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Sales Specialist
D&H Distributing
01.2019 - 03.2022
- Work collaboratively with the Sr
- Specialist, Inside, and Outside Sales Teams to conduct outbound calls daily to a variety of resellers, prospects & current partners
- Proactively drive and deliver current vendor deals & programs to resellers and D&H sales teams
- Work with D&H Resellers to broaden depth of vendor products & educate on the vendor solution
- Manage lead development, follow-up and close business opportunities with D&H sales teams
- Provide support necessary to develop leads and follow them to closure
- Grow profitable sales and market share for the vendor within D&H.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong client relationships through consistent communication and effective problemsolving.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
Inside Sales Media Consultant
DEXMEDIA
01.2003 - 01.2019
- Utilitze creative skills to develop, analyze, customize, and sell online and print marketing programs to local businesses
- Interacting with an established customer base to identify marketing needs
- Helping our clients create and grow their customer relationships by providing a customizable mix of Dex branded products and marketing solutions that include websites, print, mobile, social media and search engine marketing
- Increased profits by generating new business
- Connecting and engaging with clients to ensure satisfaction
- Extensive cold calling with a demonstrated abillity to meet and exceed sales quotas.
Inside Sales Account Manager
CORPORATE EXPRESS
01.2002 - 01.2003
- Manage existing customer accounts with an emphasis to drive increased sales and achieve program goals over the internet and phone
- Focusing on key areas such as: Impact on Business, Innovation and Change, and Business Strategy
- Make outbound sales calls in order to enroll customers into Quill’s Preferred Customer Program and grow base of customers
- Maintain a thorough and current knowledge of products and programs in order to consolidate business through educating customers based on their needs
- Complete admin work related to program design and/or bids, and other related duties as needed
- Discover and analyze customer’s needs by effectively probing, listening and communicating to determine which product and pricing will appeal most to the customers’ needs
- Build and develop business relationships with preferred customers through interactive conversations
- Collaborate with a team of specialists, admin support team, and bid team to best satisfy the customers’ needs
- Consistently meet or exceed productivity metrics and goals, resulting in increased sales for the company and contributes to meeting overall company goals.
Account Manager
WASTE MANAGEMENT
01.1998 - 01.2002
- In my previous role of Account Manager, I planned, developed and executed strategic sales and marketing initiatives for improving revenue generation within existing accounts, while providing client-focused solutions based on customer needs
- I provided strategic recommendations to customers for generating sales, while managing business relationships with key clients
- I established and maintained relationships with multiple vendors and key stakeholders to secure new business opportunities
- Identify and establish contact with potential customers proactively through outbound phone calls
- Match Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicating pricing and service strategies; proactively engaging other Waste Management business opportunities, referring internally as appropriate
- Develop sales strategies to drive growth in assigned area
- Negotiate the agreement terms and close sales
- Propose customer solutions that are compliant with appropriate local, state and federal regulations
- Effectively manage prospects by maintaining contact with new and existing customers to advertise the product sales and maintaining key information in the prospect database
- Ensure effective internal communication between inside and outside sales and across the company
- Assist to identify the opportunities for upcoming products, and for development and enhancement of existing products
- Monitor and report the potential collaborators and competitor activities and identify business opportunities
- Meet or exceed monthly/annual sales targets
- Effectively use Waste Management sales productivity software tools (Prospect and Customer Database, Proposal Program, Pricing Tools).
Team Leader
EDS
01.1994 - 01.1998
- Provide unique end to end servicing to residential and commercial accounts
- Lead a team of 7-10 Customer Care professionals
- Strengthened the team by providing effective leadership, performance management and timely coaching and feedback
- Maintained weekly time & payroll reporting
- Supported iniatives in enhancing and meeting external metrics
- Handle day to day functioning, administrative work, and reporting
- Deliver all customer and employee dashboards as per goals
- Initiate process improvements by identifying service gaps, offering solutions, and succesfully implementing ideas to enhance AT&T products and services
- Monitor and maintain compliance for all processes and policies
- Decision Making In Critical Day To Day Situations
- Support The Hiring Strategy Of Customer Care Professional For The Process Whenever Required
- Support The Training Team During The Transition.
Education
Business Administration And Management
Indiana University of Pennsylvania
Indiana, PASkills
- Client Relationship Building
- Account Management
- Relationship building and management
- Pipeline Management
- Written and verbal communication
- Customer Service
- Strategic selling
- New business opportunities
- CRM software expertise
- Customer Relations
- Business development and planning
- Customer Relationships
- Customer Presentations
- Customer Relationship Management
- Strong relationships
- Interpersonal Skills
- Goals and performance
- Business Development
- Market development
- Needs Assessment
Skills Expertise
- Microsoft Office
- Advertising
- Marketing
- Social Media Marketing
- Mobile Marketing
- CRM Software: Salesforce
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Microsoft Teams
- Digital Marketing
- Reputation Monitoring
- Cold Calling
- New Business Development
- Lead Generation and Relationship Building
- Business Development
- Sales Operations
- Strategic Partnerships and Solution Selling
Qualifications Summary
Developed, managed, and tracked marketing communications budget of $1.5M. Three time Travel Award recipient. Top Internet Sales 2011, 2012 & 2013. Proven ability to establish productive relationships with internal and external contacts at all professional levels. Self-directed, conscientious, flexible and results-oriented. Key skills and strengths: experience in e-commerce, digital marketing, or tech environment. Strong experience in performance marketing, affiliate marketing, or ad sales. Highly developed interpersonal skills and ability to build relationships both internally and with senior decision makers. Excellent analytical skills and ability to tell a story with data. Self-starter with plenty of grit, creative thinking, and initiative, who has a deep understanding of - and empathy for - our partners’ needs.
Timeline
Account Executive
Advertising Specialty Institute
03.2022 - Current
Sales Specialist
D&H Distributing
01.2019 - 03.2022
Inside Sales Media Consultant
DEXMEDIA
01.2003 - 01.2019
Inside Sales Account Manager
CORPORATE EXPRESS
01.2002 - 01.2003
Account Manager
WASTE MANAGEMENT
01.1998 - 01.2002
Team Leader
EDS
01.1994 - 01.1998
Business Administration And Management
Indiana University of Pennsylvania