Angela Flessa
Sebring,FL
Summary
Detail-oriented surgical coordinator with proven expertise in patient scheduling, insurance verification, and HIPAA compliance. Committed to optimizing workflows and enhancing patient care through effective communication and meticulous record management. Highly motivated professional that is eager to adapt and learn different and new processes. Operates well in individual and team settings.
Overview
13
13
years of professional experience
Work History
Front Office Surgery Coordinator and Receptionist
Newsome Eye and Laser
Sebring, FL
01.2024 - Current
- Coordinated surgical schedules with physicians and patients, enhancing workflow efficiency.
- Managed patient records in electronic health record systems, ensuring accuracy and compliance with regulations.
- Assisted in training new staff on office procedures and scheduling software.
- Supported billing processes by verifying insurance information for surgical procedures.
- Informed patients of payment policies and verified insurance benefits, facilitating clear communication and understanding.
- Maintained patient records in accordance with HIPAA regulations and monitored office compliance with all applicable laws.
- Managed schedules for multiple surgeons within the same facility.
- Communicated effectively with patients to answer questions about their treatment plans and upcoming surgeries.
- Collaborated with insurance companies to verify coverage for surgical procedures.
- Obtained signatures and collected completed pre-operative consent and HIPAA forms from patients.
- Arranged and scheduled post-operative visits during appropriate timeframe after surgery.
- Scheduled appointments for patients, prepared necessary paperwork, and provided information regarding pre-operative instructions.
- Collected coinsurance and deductible payments prior to procedure date.
- Entered insurance information and flagged out-of-network coverage information in computer system.
- Checked patient insurance and collected pre-authorizations from providers.
- Scheduled follow-up appointments per physician instructions.
- Managed patient check-in and check-out procedures and processed payments.
Certified Phlebotomy Technician
Interactive Medical Specialist / Federal Prison
Otisville, New York
02.2020 - 10.2024
- Collected blood samples using various collection techniques and equipment.
- Ensured compliance with health and safety regulations during procedures.
- Assisted medical staff in maintaining sterile environments for phlebotomy tasks.
- Documented patient information in medical records and logs, ensuring accuracy for effective patient care.
- Mentored junior staff on phlebotomy techniques and safety protocols, enhancing team competence and compliance.
- Conducted inventory management of phlebotomy supplies and equipment regularly.
- Labeled patient samples, double-checking information for accuracy.
- Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
- Demonstrated proficiency in drawing blood from difficult veins, including neonates and geriatric patients.
- Complied with HIPAA regulations when handling confidential patient information.
- Performed basic lab tests such as urinalysis, glucose monitoring, hematocrit levels.
- Utilized electronic medical records systems to document patient information.
- Maintained a clean, organized, and safe working environment to meet OSHA standards.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Participated in phlebotomy training programs to enhance skills.
- Efficiently managed time between multiple tasks throughout the day.
- Collected and transported clinical specimens accurately and timely, contributing to quality patient care and diagnostic efficiency.
- Scheduled appointments and managed patient flow to minimize wait times.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
Certified Phlebotomy Supervisor
United West Labs
Newburgh, New York
01.2019 - 10.2020
- Supervised daily phlebotomy operations and staff scheduling to ensure efficiency.
- Conducted performance evaluations for phlebotomy team members to support growth.
- Implemented safety measures to minimize risks during blood collection procedures.
- Resolved patient inquiries related to blood draw processes and services provided.
- Developed schedules for orders, draws and processing of blood samples.
- Led phlebotomy department activities to maintain high-quality patient care.
- Implemented state certification for phlebotomists and lab assistants by required deadlines.
- Trained and supervised phlebotomists and lab assistants.
- Answered special calls promptly to deliver exceptional service.
- Performed administrative duties such as preparing reports, tracking employee hours and maintaining records of patient visits.
- Coordinated workflow between lab technicians and other departments in order to ensure efficient processing of specimens.
- Provided training for new employees on safety protocols, specimen collection techniques, proper documentation methods and HIPAA requirements.
Lead Certified Phlebotomy Technician
Crystal Run Healthcare
Middletown, New York
12.2016 - 01.2019
- Maintained sterile environment to ensure patient safety and sample integrity.
- Collected blood samples using proper techniques and equipment.
- Prepared patients for procedures by explaining processes and addressing concerns.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare team to enhance patient care and streamline workflow.
- Trained new staff on phlebotomy best practices and protocols to ensure high standards.
- Followed safety regulations for handling biological materials and hazardous waste.
- Labeled patient samples, double-checking information for accuracy.
- Utilized calm and friendly demeanor to enhance patient comfort and reduce anxiety.
- Complied with HIPAA regulations when handling confidential patient information.
- Performed basic lab tests such as urinalysis, glucose monitoring, hematocrit levels.
- Maintained a clean, organized, and safe working environment to meet OSHA standards.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Organized daily tasks to maximize productivity and meet deadlines.
Certified Phlebotomist Technician
Crystal Run Healthcare
Middletown, New York
12.2013 - 12.2016
- Collected blood samples following strict safety and hygiene protocols.
- Prepared specimens for laboratory analysis and ensured proper labeling.
- Assisted patients in understanding the blood draw process to reduce anxiety.
- Maintained accurate records of patient information and sample collections.
- Collaborated with healthcare teams to enhance patient care and service delivery.
- Trained new staff on phlebotomy techniques and safety procedures.
- Monitored inventory levels of supplies and requested reorders as needed.
- Performed venipunctures, fingersticks and heel sticks on patients of all ages.
- Ensured proper labeling of specimens according to lab protocol.
- Disposed of used needles in accordance with OSHA guidelines.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
Education
NHA CPT Certification #H8Y7Q3F3 - Medical Laboratory Science
Orange Ulster BOCES
Kingston, NY08-2013
Skills
- Surgical scheduling
- Electronic health records
- Insurance verification
- HIPAA compliance
- Insurance pre-certification
- Copay collecting
- Patient coordination
- Patient check-in
- Front office operations
- Workflow optimization
- Data entry proficiency
- Problem solving
- Time management
- Multitasking
- Teamwork orientation
- Self motivation
Timeline
Front Office Surgery Coordinator and Receptionist
Newsome Eye and Laser
01.2024 - Current
Certified Phlebotomy Technician
Interactive Medical Specialist / Federal Prison
02.2020 - 10.2024
Certified Phlebotomy Supervisor
United West Labs
01.2019 - 10.2020
Lead Certified Phlebotomy Technician
Crystal Run Healthcare
12.2016 - 01.2019
Certified Phlebotomist Technician
Crystal Run Healthcare
12.2013 - 12.2016
NHA CPT Certification #H8Y7Q3F3 - Medical Laboratory Science
Orange Ulster BOCES