Angela Flores
San Antonio
Summary
Accomplished Licensed Insurance Sales Professional with background in developing and executing sales strategies to achieve targets. Possess strong knowledge of insurance products, underwriting procedures, and client service. Demonstrated ability to build lasting relationships, and drive business growth. Notable for problem-solving talents and agility in a fast-paced environment.
Overview
24
24
years of professional experience
2001
2001
years of post-secondary education
Work History
Licensed Insurance Sales Professional I
USAA
San Antonio
06.2017 - Current
- Develope personalized insurance plans for diverse members needs.
- Educate members on policy options and coverage needs.
- Manage member relationships to enhance satisfaction and retention.
- Identify member gaps and educate members to USAA values and products to align to the USAA mission.
Mgr of Operations
LTD FinancialServices
San Antonio
08.2002 - 06.2017
- Managed daily operations to ensure efficiency and adherence to company standards.
- Oversaw team performance, providing guidance and support to enhance productivity.
- Developed and implemented process improvements to streamline workflows.
- Coordinated cross-departmental communication to align operational goals.
- Trained staff on best practices for customer service and operational procedures.
- Facilitated regular meetings to discuss challenges and develop action plans.
- Maintained compliance with industry regulations and company policies.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Conducted periodic audits of customer accounts for compliance purposes.
- Payroll processing
Education
Memorial High School
San Antonio, TXSkills
Dedicated insurance professional with 8 years of in-depth company knowledge
Strong background in handling sensitive member accounts with discretion and empathy
Experience with navigating policy changes and benefit explanations for accuracy and regulatory compliance
Eager to contribute expertise and compassionate service in the survivor relations position
Languages
Spanish
Native/ Bilingual
Timeline
Licensed Insurance Sales Professional I
USAA
06.2017 - Current
Mgr of Operations
LTD FinancialServices
08.2002 - 06.2017
Memorial High School