Angela Frank
Las Vegas
Overview
16
16
years of professional experience
Work History
Guest Services Coordinator
Marqueen Hotel Columbia Hospitality
07.2021 - 06.2022
- Gave information about area attractions and provided directions.
- Booked appointments, accepted payments and answered guest questions.
- Trained junior team members in customer service strategies and property policies.
- Confirmed arrival and departure times for guests.
- Resolved complaints regarding housekeeping and room service.
- Ensured smooth operational flow during high-occupancy periods by effectively managing tasks within tight deadlines.
- Coordinated arrivals and departures of VIPs.
- Managed reservation system, optimizing room availability and minimizing overbooking instances.
- Assisted guests with special requests, ensuring personalized service and memorable stays.
Research Interviewer
McGuire Research
06.2020 - 10.2020
- Conducted interview surveys via telephone utilizing several applications on various topics
- Attended virtual daily meetings to address current topics with supervisors and staff regarding productivity to meet daily quotas
Seasonal Sales Associate
Godiva Chocolatier
11.2019 - 12.2019
- Greeted customers, provided samples and helped them with recommendations/sales
- Cleaned and stocked store, cashiered along with making drinks and ice cream beverages during the busy holiday season
Bartender Apprentice
Bally's Las Vegas
05.2017 - 05.2018
- Greeted and conversed with customers, verified valid identification, served drinks/beverages for customers and cocktail servers, stocked bars, prepared garnishes, cleaned bar areas, tables, stocked glassware, inventory
Exhibit Associate
Hastings/Graceland
04.2015 - 03.2016
- Welcomed guests, enforced rules, engaged with guests in impromptu conversations and answered questions
- Other duties included running the theater for timed shows, daily artifacts checks and light cleaning/closing procedures
Waitress
Deja Vu
06.2013 - 08.2014
- Greeted patrons, verified valid identification, high volume cash handling, promptly served guests, cleaned tables, refused entry for intoxication, answered phone and performed other reception duties as needed
Shipping Supervisor
Prep Sportswear
09.2006 - 10.2011
- In charge of shipping customized products worldwide
- Utilized careful quality control checks continuously
- Updated Customer Service and Management of daily changes, upgrades and/or delays
- Trained new employees and delegated duties
- Processed outbound shipments for UPS/USPS/FedEx
- Maintained stringent documentation of all shipping/packaging materials
Skills
- Hospitality
- Cashiering
- Excellent Communication
- Brand Ambassador
- Bartender
- Cocktail Server
- Inventory Support
- Multi-Line Phone Reception
- Shipping & Receiving
- Endicia/Dazzle/WorldShip
- Document Scanning
- Copying/ Filing System
Timeline
Guest Services Coordinator
Marqueen Hotel Columbia Hospitality
07.2021 - 06.2022
Research Interviewer
McGuire Research
06.2020 - 10.2020
Seasonal Sales Associate
Godiva Chocolatier
11.2019 - 12.2019
Bartender Apprentice
Bally's Las Vegas
05.2017 - 05.2018
Exhibit Associate
Hastings/Graceland
04.2015 - 03.2016
Waitress
Deja Vu
06.2013 - 08.2014
Shipping Supervisor
Prep Sportswear
09.2006 - 10.2011