Jorge Rios
Huntington Park,CA
Summary
Guest services professional prepared to excel in dynamic environment. Skilled in communication, problem-solving, and customer relations. Strong focus on team collaboration and adaptability to changing needs. Reliable, results-driven, and committed to enhancing guest experiences with positive attitude.
Overview
7
7
years of professional experience
Work History
Guest Services Coordinator
Towne Park Valet
Los Angeles, CA
05.2023 - Current
- Coordinated guest check-in and check-out processes to enhance visitor experience.
- Managed guest inquiries and complaints, ensuring timely and effective resolutions.
- Implemented service standards to maintain high levels of customer satisfaction.
- Assisted in scheduling valet services, optimizing efficiency during peak hours.
- Collaborated with team members to streamline operational workflows and improve service delivery.
- Provided training and support to new staff on company policies and procedures.
- Developed strong relationships with guests, fostering a welcoming environment throughout the facility.
- Gave information about area attractions and provided directions.
- Trained junior team members in customer service strategies and property policies.
- Confirmed arrival and departure times for guests.
- Checked guests into and out of hotel.
- Coordinated arrivals and departures of VIPs.
- Prepared sign-in sheets, name tags and other documents for events.
- Conducted regular audits of inventory, ensuring adequate supplies were available at all times for guest amenities.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Assisted with luggage handling, valet services and concierge services.
- Trained and mentored new cashiers on operational standards and customer service excellence.
- Supervised daily cash handling procedures, ensuring accuracy and compliance with company policies.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Assisted customers with vehicle retrieval and parking inquiries.
- Perform key audit and bill rooms.
- Operate hotel system
Sales Associate
Guess
Commerce, CA
12.2021 - 01.2022
- Cultivated customer relationships to enhance brand loyalty and repeat business.
- Executed sales strategies to achieve store targets and maximize revenue.
- Trained and mentored new associates on product knowledge and sales techniques.
- Analyzed sales trends to inform inventory management and merchandising decisions.
- Developed promotional displays that increased customer engagement and drive sales.
- Implemented efficient stock organization processes to streamline inventory management.
- Resolved customer inquiries and complaints with a focus on satisfaction and retention.
- Collaborated with team members to create a positive shopping experience for customers.
Club Leader
Woodcraft Rangers
Los Angeles, CA
08.2019 - 01.2021
- Ensure students are in a safe environment (physically and emotionally)
- Develop and lead age-appropriate program activities that are FUN, engaging and aligned with whole-child approach
- Monitor participant attendance and engagement to ensure participants are present and actively engaged in program activities.
- Build positive relationships with program participants, colleagues
- Request required materials in a timely manner so Site Coordinator can ensure materials are available when needed and within budget.
- Complied with all applicable safety requirements and emergency protocols, including, up to date on all trainings and required certifications.
Cashier
Calvin Klein
Los Angeles, CA
04.2021 - 2022
Education
Associate of Science - Surgical Technician
American Career College
CAAssociate of Science -
East Los Angeles College
Monterey Park, CACertificate - EMT
East Los Angeles College
Monterey Park, CA12.2025
High School Diploma -
Maywood Academy High School
Maywood, CA06.2018
Skills
- Patience and composure
- Complaint handling
- Payment processing
- Check-in and Check-out procedures
- Team player mentality
- First aid training
- Guest registration
- Professional appearance
- Baggage handling
- Language proficiency
- Greeting and directing
- Cash handling experience
- Hospitality experience
- Customer service
- Computer skills
- Event planning
- Financial transactions
- Verbal and written communication
- Shift change management
- Room charging
- Clear communication
- Luggage handling
- Problem-solving
- Teamwork and collaboration
Languages
Spanish
Full Professional
Timeline
Guest Services Coordinator
Towne Park Valet
05.2023 - Current
Sales Associate
Guess
12.2021 - 01.2022
Cashier
Calvin Klein
04.2021 - 2022
Club Leader
Woodcraft Rangers
08.2019 - 01.2021
Associate of Science - Surgical Technician
American Career College
Associate of Science -
East Los Angeles College
Certificate - EMT
East Los Angeles College
High School Diploma -
Maywood Academy High School