ANGELA FRAZIER
Albany,GA
Summary
Dynamic leader with proven expertise in team management and complaint resolution, honed at Publix and across diverse roles in customer service and operations. Skilled in training development and sales, I excel in driving results through strategic problem-solving and effective communication. Achieved significant improvements in customer satisfaction and operational efficiency, demonstrating a blend of hard and soft skills essential for high-paced environments.
Overview
32
32
years of professional experience
Work History
Customer Service Team Leader
Publix
01.2007 - Current
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
Sales Associate
TJ Max
06.2006 - 08.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Leasing Manager
Pine Forest /Regency Club Apartments
08.2004 - 07.2006
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
Bander Operator
COATS & CLARK
10.2001 - 08.2004
- Placed parts in order based on specified relationship.
- Inspected finished product for quality, measurements, label and material used.
- Demonstrated adaptability through quickly learning new equipment and processes as required by evolving industry standards or company upgrades.
- Maintained accurate inventory records, conducting regular audits for discrepancies and updating the system as needed.
- Improved production efficiency by consistently monitoring and adjusting machine settings during operation.
- Consistently met customer expectations with high-quality products delivered within specified timeframes, strengthening client relationships over time.
CASHIER
STOCK MARKET
09.2001 - 05.2002
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Cashier
Morale Welfare and Recreation @ MCLB
05.1998 - 10.2001
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Machine Operator
Bob's Candies
06.1992 - 09.2000
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
High School Diploma -
WESTOVER HIGH SCHOOL
Albany, GA06.1987
Skills
- Team Management
- Complaint resolution
- Call center experience
- Retail store support
- Training development aptitude
- Administrative Support
- Sales expertise
Timeline
Customer Service Team Leader
Publix
01.2007 - Current
Sales Associate
TJ Max
06.2006 - 08.2007
Leasing Manager
Pine Forest /Regency Club Apartments
08.2004 - 07.2006
Bander Operator
COATS & CLARK
10.2001 - 08.2004
CASHIER
STOCK MARKET
09.2001 - 05.2002
Cashier
Morale Welfare and Recreation @ MCLB
05.1998 - 10.2001
Machine Operator
Bob's Candies
06.1992 - 09.2000
High School Diploma -
WESTOVER HIGH SCHOOL