Angela Frazier
Shelton
Summary
Results-oriented professional with extensive experience in retail and health care. Known for exceptional communication and relationship-building skills, enhancing team dynamics and customer service. Committed to implementing operational improvements that drive revenue growth and community involvement.
Overview
16
16
years of professional experience
Work History
Thrift Store Manager
Nifty Thrifty
Shelton, WA
02.2025 - Current
- Oversaw daily store operations, ensuring adherence to organizational policies and procedures.
- Managed inventory control processes, optimizing stock levels and minimizing waste.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented store layout changes to improve customer flow and product visibility.
- Led fundraising events that significantly enhanced store revenue and community involvement.
- Collaborated with fellow managers on regional initiatives for increased brand recognition and market share expansion.
- Boosted customer satisfaction through excellent service, attentive listening, and timely resolution of concerns.
Home Health Care Provider
Consumer Direct Wa
Shelton, WA
01.2015 - 03.2024
- Provided personalized care and support for clients in daily living activities.
- Administered medications and monitored health conditions effectively.
- Developed care plans tailored to individual client needs and preferences.
- Collaborated with healthcare professionals to ensure optimal patient outcomes.
- Assisted patients with daily living activities, promoting independence and preserving dignity.
Youth Worker
Non Profit Youth in Action
Shelton, WA
02.2010 - 04.2020
- Facilitated workshops to promote personal development and life skills among youth participants.
- Developed individualized support plans addressing diverse needs of at-risk youth.
- Coordinated community outreach initiatives to engage local stakeholders and resources.
- Mentored junior staff, enhancing team performance and service delivery quality.
- Led conflict resolution sessions, fostering positive relationships among youth participants.
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
Education
No Degree - Spanish Interpreter
Olympic College
Bremerton, WASkills
- Donation processing
- Store operations
- Employee training
- Recruitment and hiring
- Volunteer management
- Customer service
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Team leadership
- Team motivation
- Verbal and written communication
- Strategic thinker
- Relationship building and management
- Training and mentoring
- Flexible schedule
- Team building
- Outstanding communication skills
- Delegating work
- Bank deposit procedures
- Program implementation
Accomplishments
- Recruited 3 successful new employees within one year.
- Collaborated with team of 4 in the development of community homelessness awareness to cloth the homeless with donated clothes from thrift store and keep more clothing from landfil.
- Supervised team of 6 staff members.
- Helping build connection with the youth and provide core job skills
- Working the the recovery community to provide hope, strength and spiritual guidance.
Languages
Spanish
Professional Working
Interests
- Backpacking and Hiking
- Participating in cultural exchange programs and homestays
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Outdoor Recreation
- Hiking
- Kayaking
- Volunteering with youth sports programs
- Getting involved in local advocacy groups to promote positive change in the community
- Youth Development Programs
- Offering time and support to shelters for the homeless, women, and animals
- Community Cleanup
- Advocacy Campaigns
Timeline
Thrift Store Manager
Nifty Thrifty
02.2025 - Current
Home Health Care Provider
Consumer Direct Wa
01.2015 - 03.2024
Youth Worker
Non Profit Youth in Action
02.2010 - 04.2020
No Degree - Spanish Interpreter
Olympic College