Angela Fuqua
Owensboro,KY
Summary
Dynamic and detail-oriented Patient Care Coordinator with extensive experience at Optum, excelling in appointment scheduling and insurance verification. Proven track record of enhancing patient satisfaction through effective communication and process improvements. Skilled in electronic health record systems and committed to maintaining HIPAA compliance while delivering exceptional front desk operations.
Overview
2027
2027
years of professional experience
Work History
Medical Receptionist
Owensboro Health Regional Hospital
Patient Care Coordinator
Optum
Owensboro, KY
02.2024 - Current
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Assisted patients with insurance inquiries, ensuring clarity and understanding of coverage options.
- Developed and maintained patient records using electronic health record systems for accurate documentation.
- Communicated effectively with healthcare providers to relay patient information and facilitate care coordination.
- Implemented process improvements that enhanced patient satisfaction and reduced wait times in the clinic.
Patient Registration Representative
Owensboro Health Regional Hospital
Owensboro, KY
11.2020 - 11.2022
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Assisted patients with insurance inquiries, ensuring clarity and understanding of coverage options.
- Developed and maintained patient records using electronic health record systems for accurate documentation.
- Communicated effectively with healthcare providers to relay patient information and facilitate care coordination.
- Implemented process improvements that enhanced patient satisfaction and reduced wait times in the clinic.
Patient Registration Representative
Optum
Owensboro, KY
11.2022 - 02.2024
- Registered patients efficiently using electronic health record systems.
- Verified insurance information to ensure accurate billing and patient eligibility.
- Assisted patients in completing required forms and documentation accurately.
- Coordinated scheduling of appointments to optimize clinic workflow and availability.
- Addressed patient inquiries, providing clear information about services and policies.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
Education
Emergency Medical Technician - EMT-B
Owensboro Community And Technical College
Owensboro, KY05-2014
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Patient scheduling
Office administration
Patient registration
Microsoft office
HIPAA compliance
Appointment setting
Insurance verification
HIPAA guidelines
Payment collection
Timeline
Patient Care Coordinator
Optum
02.2024 - Current
Patient Registration Representative
Optum
11.2022 - 02.2024
Patient Registration Representative
Owensboro Health Regional Hospital
11.2020 - 11.2022
Medical Receptionist
Owensboro Health Regional Hospital
Emergency Medical Technician - EMT-B
Owensboro Community And Technical College