Angela Gamez
Starbucks
Houston
5
years of professional experience
Dynamic Shift Supervisor at Starbucks with proven leadership in enhancing service standards and team performance. Expert in cash handling and inventory control, driving operational efficiency. Recognized for fostering customer loyalty through exceptional service and effective coaching, resulting in improved team accountability and satisfaction. Adaptable and organized, committed to achieving business growth.
Work History
Shift Supervisor
2 Years 1 Month- Supervised shift operations, assigned tasks, and maintained service standards across front-of-house and café areas.
- Coached baristas on beverage routines, customer engagement, and accuracy during peak periods.
- Managed opening and closing procedures, including cash handling, cleanup, and store readiness.
- Monitored inventory levels, restocked supplies, and communicated shortages to support uninterrupted operations.
- Resolved customer concerns promptly while preserving consistent service and store policy compliance.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Barista/Assistant Manager
1 Year- Executed daily operations to maintain service consistency and team accountability
- Trained new associates on procedures, policies, and customer service standards
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Cashier/Customer Service (Seasonal)
1 Month- Greeted guests promptly and handled checkout transactions with courteous, professional service
- Processed guest payments accurately using POS system and balanced cash drawer at shift close
- Reconciled receipts, tips, and cash payments while maintaining register accuracy
- Resolved payment issues and billing questions quickly to support smooth guest flow
- Assisted teammates during peak periods by managing multiple transactions efficiently
Crew Team Member
1 Year 8 Months- Prepared chicken finger meals, toast, fries, and sides with consistent quality and portion control
- Maintained clean, stocked stations and followed food safety and sanitation standards
- Handled cash transactions accurately at the register, handled payments, and balanced register transactions accurately
- Improved customer satisfaction by consistently providing friendly and efficient service.
Education
No Degree - Pre-Nursing
Skills
Cash handling
Inventory management
Customer-oriented
Leadership
Organization and time management
Multitasking
Adaptability
Team collaboration
Workplace safety
Timeline
Shift Supervisor
Starbucks
10.2024 - CurrentRead More
Barista/Assistant Manager
Magic Cup
09.2023 - 09.2024Read More
Cashier/Customer Service (Seasonal)
Cadillac Bar
02.2023 - 03.2023Read More
Crew Team Member
Raising Cane's
07.2021 - 03.2023Read More
Texas Woman's University
No Degree from Pre-Nursing
Read More