Angela Garcia
Albany,OR
Summary
Dynamic and detail-oriented professional with a proven track record at 44 North Credit Union, excelling in customer service and conflict resolution. Recognized for fostering teamwork and achieving timely resolutions, while maintaining accuracy in financial transactions. Fluent in Spanish, enhancing communication and relationship-building with diverse clients.
Overview
5
5
years of professional experience
Work History
Collection Specialist
44 North Credit Union
Lebanon, OR
11.2024 - Current
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Work queues and take incoming calls messages and emails
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Collected on delinquent accounts to reduce overdue balances.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Teller
44 North Credit Union
Lebanon
08.2024 - 11.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Educated customers on use of banking website and mobile apps.
- Supported Spanish-speaking clients in resolving issues.
Cashier
Home Depot
Albany, OR
02.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Provided translation services for Spanish-speaking families.
Daycare Provider
Young Roots Oregon
Albany, OR
08.2023 - 01.2024
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Developed strong relationships with families, fostering trust and open communication between parents and caregivers.
Cleaning Crew Member
Morales Cleaning
Albany, OR
12.2019 - 08.2023
- Safely operated and handled sensitive tools.
- Used time management and efficient cleaning methods to meet deadlines.
- Developed an efficient cleaning plan that upheld exceptional sanitation standards.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
- Maintained sanitation standards across all areas, decreasing contamination risks.
- Emptied trashcans and transported waste to collection areas.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
- Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
- Contributed to team efforts by maintaining corporate offices.
Education
Diploma -
South Albany High School
Albany, OR06.2022
Skills
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
- Active listening
- Verbal and written communication
- Microsoft office
- Task prioritization
- Conflict resolution
- Goal setting
- Professionalism
- Accuracy and precision
- Document management
- Research
- Customer service
- File/records maintenance
- Document scanning
- Proofreading
- File tracking
- Organization skills
- Dependable and responsible
- Critical thinking
- Decision making and prioritization
- Documentation skills
- Interpersonal skills
- Scanners and copiers
- Computer skills
- Calm under pressure
- Problem-solving
- Friendly, positive attitude
- Written translation
- Effective communication techniques
- Cultural awareness
- FLUENT IN LANGUAGE
- Editing skills
- Document translation
- Client services
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Collection Specialist
44 North Credit Union
11.2024 - Current
Teller
44 North Credit Union
08.2024 - 11.2024
Cashier
Home Depot
02.2024 - 07.2024
Daycare Provider
Young Roots Oregon
08.2023 - 01.2024
Cleaning Crew Member
Morales Cleaning
12.2019 - 08.2023
Diploma -
South Albany High School