Roberta Brown
Richmond,IN
Summary
Experienced CMA with over 5 years of experience in Certified Medical Assisting. Excellent reputation for resolving problems and improving patient satisfaction.
Overview
27
27
years of professional experience
Work History
Collection Specialist
Ethos Laboratories
Richmond, Indiana
2019 - Current
- Collect urine and oral specimens for required drug testing according to physician orders. Maintain supplies and laboratory equipment to standards.
- Served customers in a friendly, efficient manner following outlined steps of service
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Handled day-to-day running of collection process, ensuring high levels of productivity and progression
Certified Medical Assistant
West Side Medical Center
Richmond, Indiana
2016 - 2018
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Certified Medical Assistant
Reid Health Services
Richmond, Indiana
2015 - 2016
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Ordered and prepared reagents and supplies.
- Obtained all prescribed laboratory testing.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified appropriate lab couriers picked up collected lab specimens.
- Tested and recorded blood glucose levels.
Shift Leader
Walgreens
Richmond , Indiana
05.2011 - 05.2015
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Monitored employee actions for effective safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Quality Control Technician
Comcast
Richmond, Indiana
06.1996 - 07.2011
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Generated detailed reports outlining results and recommendations.
- Identified and resolved variances to bring products in line with requirements.
- Conducted data review and followed standard practices to find solutions.
- Developed and audited practices, programs and reporting system metrics for optimal efficiency.
- Inspected all aspects of cable installation and repairs and compared against standards to meet regulatory requirements.
- Safeguard customer requirements as well as product quality standards by delivering support.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
Education
Associate of Science - Health Care Support
Ivy Tech Community College of Indiana
Richmond Indiana05.2015
Associate of Applied Science - Medical Assisting
Ivy Tech Community College of Indiana
Richmond Indiana05.2014
Skills
- Persuasive Negotiation
- Customer Relationship Management
- Negotiation and Resolution
- Skip Tracing
- Attention to Detail
- Administration and Management
- Creative Problem Solving
- Relationship Building
- Word Processing
- Microsoft Office
- Organizational Skills
- Paperwork Processing
Timeline
Shift Leader
Walgreens
05.2011 - 05.2015
Quality Control Technician
Comcast
06.1996 - 07.2011
Collection Specialist
Ethos Laboratories
2019 - Current
Certified Medical Assistant
West Side Medical Center
2016 - 2018
Certified Medical Assistant
Reid Health Services
2015 - 2016
Associate of Science - Health Care Support
Ivy Tech Community College of Indiana
Associate of Applied Science - Medical Assisting
Ivy Tech Community College of Indiana
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