Hi, I’m
Cynthia A. Visconti
Myrtle Beach,SC
Summary
OFFICE MANAGER /Accounts Receivable /Collection Specialist with 30+ year’s progressive experience and a track record of delivering measurable revenue and profit contributions. Team building and leadership strengths with proven ability to hire, train, and motivate top performing teams. Highly organized, with the ability to multitask in a fast-paced environment and respond quickly and effectively to problems. Learns quickly and thrives on challenges.
Looking for Remote postition
Overview
31
years of professional experience
1
Certification
Work History
RealManageDallas, TX
Collection Specialist
04.2019 - Current
Job overview
- Keep User Management tool updated, entering and deleting attorney and staff email addresses as needed
- Keep Attorney Portal undated and notify attorneys of communities status
- Download Litigation Disclosures and keep Resale Packages updated
- Communicate with closing agents, title agents, homeowners, sellers and buyers.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Achieved performance goals on consistent basis
- Monitored accounts for compliance with established payment plans and flagged non-compliances
- Maintained high volume of calls/emails and met demands of busy and productive group
- Documented customer payment interactions and account statuses for future reference
- Prepared and submitted legal documents to initiate court proceedings
- Verified compliance with relevant laws, regulations and best practices related to customer account management in 19 states.
- Regularly monitored accounts to identify overdue balances and potential areas of risk
- Entered client details and notes into system for interdepartmental access and review for over 3000 communities.
Conway Physicians GroupConway, SC
Accounts Receivable Coordinator
10.2015 - 04.2019
Job overview
- Managed all self pay accounts
- Worked with patients and help set up Budget Plans
- Sent accounts to collection agency
- Marked deceased accounts, if there is an estate, prepare court documents
- Monitored Front Desk Registration for 20 offices, sent out monthly reports to Coordinators
- Went to offices and helped train front desk personnel with registration and billing practices
- Answered phones and helped patients and insurance companies with their questions
Conway Physicians GroupConway, SC
Office Coordinator
07.2014 - 10.2015
Job overview
- Gastroenterology
- Worked with the MD’s and their scheduling
- Managed 10 employee office, supervising workers and enhancing productivity and efficiency.
- Worked all new patient referrals, registered and scheduled new patients
- Completed all radiology and prescription authorizations
- Maintained office workflow
- Developed and maintained a procedure prepay system, increasing office revenue
Coastal Cancer CenterMyrtle Beach, SC
Front Desk Supervisor
10.2012 - 04.2014
Job overview
- Oversaw front desk operations of two offices
- Developed cooperative, team-oriented working relationships with MD’s and staff
- Managed patient problems and complaints with tact and attention to prompt patient service
- Managed five Doctors and 3 Nurse Practitioners schedules, made sure patients were booked with the correct MD or NP and with correct time slot
- Trained all front desk on medical billing, oversaw all charges entered
- Employee scheduling
- Trained employees in all aspects of the office setting.
Coastal Cancer CenterMyrtle Beach, SC
Loris and Brunswick Location Supervisor
01.2006 - 10.2012
Job overview
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring 25 team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and Board Members to keep everyone on same page and working toward established business goals.
Danbury Office Physician ServicesDanbury, CT
Front Office Clerk
01.1994 - 01.2006
Job overview
- Promoted consistently up company ladder
- Oversaw Medical Billing and A/R for five Specialties
- Developed cooperative, team-oriented working relationships with fifteen MD’s and staff
- Managed patient problems and complaints with tact and attention to prompt patient service
- Mentored staff of twenty employees
- Received over 15 awards for customer service, sales, and medical billing.
School of Medical ReimbursementNew Milford, CT
Owner and Instructor
01.1992 - 01.2006
Job overview
- Trained over seventy five students all aspects of Medical Billing, from when patient checks in till final bill is paid.
- Students received certification after passing final exam.
Education
Western Connecticut State UniversityDanbury, CT
Bachelor of Arts from Business Administration And Management
Skills
- Performance improvements
- Bookkeeping
- Aging reports analysis
- Accurate payment posting
- Cash application
- Organization and Time Management
- Interpersonal Communication
- Multitasking Abilities
- Attention to Detail
- Analytical and Critical Thinking
Certification
Certified Reimbursement Specialist
Timeline
Collection Specialist
RealManage
04.2019 - Current
Accounts Receivable Coordinator
Conway Physicians Group
10.2015 - 04.2019
Office Coordinator
Conway Physicians Group
07.2014 - 10.2015
Front Desk Supervisor
Coastal Cancer Center
10.2012 - 04.2014
Loris and Brunswick Location Supervisor
Coastal Cancer Center
01.2006 - 10.2012
Front Office Clerk
Danbury Office Physician Services
01.1994 - 01.2006
Owner and Instructor
School of Medical Reimbursement
01.1992 - 01.2006
Western Connecticut State University
Bachelor of Arts from Business Administration And Management
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