Angela Gillispie
Newport News,Virginia
Summary
Detail oriented and quality focused professional billing specialist. Successful track record handling complicated assignments. Highly experienced in reconciling insurance and patient payments and resolving account disputes. Possesses a strong character, a keen interest in medical matters, has a proven track record as well as a desire for career progression. Proficient in a variety of practice management software applications. Dedicated to maintaining strict patient confidentiality. Experienced Practice Manager successful at handling payroll administration and patient relations for [Number]-physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach. Knowledgeable Practice Manager offering more than [Number] years of experience working for several well-known [Type] providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving [Number] patients yearly.
Overview
26
26
years of professional experience
Work History
Practice Manager
Tidewater Physicians Multispecialty Group
05.2019 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
- Ordered all office supplies and kept acheck on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem-solving.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Supervised team of 5 office personnel.
- Developed close working relationships with front office and back office staff.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Assisted with regulatory issues such as compliance.
- Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
- Established strong relationships with vendors for medical supplies and equipment, negotiating favorable contracts to reduce operational expenses.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
- Communicated closely with patients, ensuring medical information was kept private.
- Enhanced staff productivity through implementation of effective training programs and performance evaluations.
- Handled job duties for staff members which were unavailable or out of office.
- Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
- Oversaw accounting, budgeting, and financial reporting.
- Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
- Streamlined billing processes, decreasing claim denials and improving overall cash flow for the medical practice.
- Consulted with healthcare professionals on business decisions.
- Managed 25 employees with various personalities and from different cultures for three provider -physician practice.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Ensured proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
- Developed policies and procedures for effective practice management.
Patient Account Analysis
Tidewater Physicians Central Billing Office
06.2010 - 04.2019
- Responsible for posting all cash receipts and appropriate adjustments to patient accounts
- Provide prompt and efficient operations of the billing process
- Process claims conforming to ICD-9 and CPT-4 standards
- Prepare and review patient statements and resolve patient issues regarding billing
- Perform ongoing analysis of medical record charts for the appropriate coding compliance
- Provide advice and guidance to assigned medical centers regarding billing and coding matters and compliance issues
- Acts as a liaison for the office and between subsidiaries, affiliates, finance offices, insurance companies, patients and other customers surrounding the billing process
- Monitored billing processes, accounts receivables, collections, data entry to assure accurate, timely and compliant coding and submissions.
Front Desk Supervisor
Tidewater Physicians Hampton Family Practice
01.2003 - 01.2010
- Responsible for knowledge and shared responsibilities of front office, appointment scheduler on multiple telephone line system, checked in patients for appointments and checked out patients at the end of appointments, collected payments, verified health insurance and balanced cash receipts daily
- Maintained a clean reception area to show a professional image
- Arranged for clinical nurses to check a patient’s blood pressure, height and weight
- Made sure appointments system runs smoothly
- Received urine and blood samples and sent them off to hospital laboratories
- Screened inquiries for the doctors and medical staff
- Arranged any necessary follow up appointments for patients with hospitals or with other healthcare professionals
- Greeted and assisted patients and other customers that visited the practice with business outside of medical appointments
- Assured timely delivery of patient services, functioned in a multi-disciplinary environment which required the application of excellent customer service skills, and charged entry for office visits as well as hospital charges.
Front Desk Representative
Peninsula Institute for Community Health
01.1999 - 01.2003
- Handled patient registration for appointments, scheduling, answered multiple phone lines, payment posting, insurance verification and extensive customer service experience
- Scheduled and confirmed patient appointments
- Input all patient information into computer database and file confidentially
- Provided secretarial services such as copying, faxing, filing, sorting mail, etc
- Tracked inventory of office and medical supplies, and placed orders when necessary
- Received deliveries and put away all supplies in appropriate places.
Education
Medical Management Diploma -
Kee Business College
Newport News, VA05.1998
Skills
- Schedule Management
- Staff Management
- Practice Management
- Workflow Management
- Policy Implementation
- Policy and procedure development
- Employee performance
- New Hire Training
- Payroll Administration
- Staff Development
- Workflow Planning
- Regulatory Compliance
- Continuous Improvement
- Medical personnel recruitment
- Performance Metrics
- Budgeting expertise
- Decision-Making
- Process Improvement
- Personnel Recruitment
- Problem Identification
- HIPAA Guidelines
- Patient Advocacy
Timeline
Practice Manager
Tidewater Physicians Multispecialty Group
05.2019 - Current
Patient Account Analysis
Tidewater Physicians Central Billing Office
06.2010 - 04.2019
Front Desk Supervisor
Tidewater Physicians Hampton Family Practice
01.2003 - 01.2010
Front Desk Representative
Peninsula Institute for Community Health
01.1999 - 01.2003
Medical Management Diploma -
Kee Business College
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