Angela Goff
Lester,WV
Summary
Dynamic Program Supervisor at Rem with a proven track record in operational leadership and staff development. Expert in document management and team oversight, successfully enhancing project outcomes and compliance. Recognized for fostering a collaborative environment and empowering team members to excel, ensuring timely project completion and high-quality service delivery.
Overview
7
7
years of professional experience
Work History
Program Supervisor
Rem
08.2024 - 02.2026
- Assisted in developing program schedules and timelines to ensure timely project completion.
- Supported team members by coordinating resources and materials for various projects.
- Monitored project progress, identifying potential issues and escalating them as necessary.
- Maintained documentation and records of program activities to ensure compliance with guidelines.
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Assisted with community resources for healthcare and mental health.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.
Cashier
Taco Bell
07.2021 - 09.2022
- Collaborated with team members to optimize store operations during peak hours.
- Resolved customer complaints promptly, contributing to improved satisfaction rates within store environment.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
DSP
ResCare
05.2019 - 09.2021
- Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
- Implemented personalized care plans, ensuring compliance with health and safety regulations.
- Collaborated with multidisciplinary teams to coordinate services for individuals with diverse needs.
- Monitored client progress, documenting changes and reporting concerns to appropriate staff members.
- Maintained accurate records of client interactions, ensuring confidentiality and data integrity at all times.
- Advocated for client rights, empowering them to voice their preferences and choices in care decisions.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
Cashier
Little Geneal
07.2019 - 09.2020
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with inquiries and product selections, enhancing shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety and accessibility.
- Handled cash, credit, and debit transactions accurately while ensuring compliance with company policies.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Independence High School
Coal City, WVSkills
- Staff training
- Staff development
- Document management
- Operational leadership
- Reporting requirements
- Staff training experience
- Team oversight
Timeline
Program Supervisor
Rem
08.2024 - 02.2026
Cashier
Taco Bell
07.2021 - 09.2022
Cashier
Little Geneal
07.2019 - 09.2020
DSP
ResCare
05.2019 - 09.2021
High School Diploma -
Independence High School