Angela Gonzalez Maria
Winter Haven,FL
Summary
Dynamic professional with a proven track record at Bravo Supermarket, excelling in customer service and operations management. Skilled in training and mentoring staff, I enhanced customer satisfaction through effective conflict resolution and relationship building. Committed to excellence, I streamlined processes and ensured compliance, driving operational efficiency and fostering a positive team culture.
Overview
15
15
years of professional experience
Work History
Supervisor
Bravo Supermarket
Orlando, FL
02.2021 - Current
- Facilitated daily operations while mastering safety protocols.
- Collaborated with colleagues to uphold compliance with company policies and safety regulations.
- Participated in training sessions to enhance skills in equipment handling and operational processes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Processed transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy and accountability.
- Provided exceptional customer service, resolving inquiries promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
Account Officer
Banco Popular Dominicano
Dominican Republic
10.2010 - 02.2021
- Processed and reconciled daily financial transactions to ensure accuracy and compliance.
- Assisted in preparing monthly financial reports for management review and decision-making.
- Collaborated with team members to streamline accounts payable processes, enhancing operational efficiency.
- Maintained accurate records of customer accounts, addressing inquiries and resolving discrepancies promptly.
- Developed tailored financial solutions to meet diverse customer needs and enhance satisfaction.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
Accounting
Universidad Autónoma De Santo Domingo
Santo Domingo 03.2008
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Inventory control
- Operations management
- Relationship building
- Public speaking
- Conflict resolution
- Inventory oversight
- Negotiation
- Business administration
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Bravo Supermarket
02.2021 - Current
Account Officer
Banco Popular Dominicano
10.2010 - 02.2021
Accounting
Universidad Autónoma De Santo Domingo