Angela Guarnieri
EAST BRUNSWICK,New Jersey
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Motivated, with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Outgoing, with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.
Overview
20
20
years of professional experience
20
20
20
Work History
Server
Bar Louie
East Brunswick, NJ
09.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Store Manager
Liquor City
Monmouth Junction, NJ
02.2019 - 08.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
Education
New Utrecht High School
Brooklyn, NY06.1996
Skills
- Customer Service and Rapport
- Conflict and Complaint Resolution
- Team Player
- Warm and Friendly
- Transactions and Cash Handling
- High-Energy and Stamina
- Judgment and Decision-Making
- Management of Financial Resources
- Energetic and Outgoing
- Detail-Oriented
Languages
Spanish
Full Professional
Timeline
Server
Bar Louie
09.2022 - Current
Store Manager
Liquor City
02.2019 - 08.2022
New Utrecht High School