Angela Guglielmelli
Bonney Lake,WA
Summary
I have been with AMR for 20 years. I started at AMR in 2003.I started as a call taker and moved onto a dispatcher and a supervisor. I am currently a lead dispatcher. I am now opening myself up to new opportunities. I have always been interested in the training aspect. I am motivated and have tons of experience! Dedicated to Communications and to our internal and external customers. Known for exceptional organization and prioritization skills to manage multiple, concurrent projects.
Overview
20
20
years of professional experience
Work History
Dispatcher
American Medical Response, AMR
Seattle, WA
04.2003 - Current
- Dispatched 911 calls-worked with Police, Fire and Medical agencies
- Multi-tasking. Dispatched calls while call taking and answering multiple people in the Communication Center.
- prioritizes emergent and non emergent calls
- Makes decisions when needed
- Thinks quickly and able to follow instructions when needed
Call Taker
American Medical Response, AMR
Seattle, WA
04.2003 - Current
- Gather information clearly,accurately and rapidly in urgent situations
- type 45+ wpm
- Maintained good customer service under stressful situations
Communication Supervisor
American Medical Response, AMR
Seattle, WA
03.2019 - 01.2022
- Leadership skills. Overlooked 10 people at a time. making sure all employees are dispatching appropriate units in a timely manner
- Managed the schedule for 20+ Employee's,made shift reports, documenting attendance and giving out corrective action
- Ability to respond to the team needs fast and efficiently
- Monitor and operate computer equipment
- Fielding internal and external customer complaints
- Sending out weekly compliance
Education
Dispatch-Directed CPR
IAED
08.2022
Advanced EMD Certified Member
International Academies of Emergency Dispatch
05.2005
911 Course
Renton Tech College High School Completion
Renton, WA01.2000
High School Diploma -
Kent-Meridian High School
Kent, WA06.1997
Skills
- Computer Skills/CAD
- Customer service skills
- Active listening
- Management skills
- Problem solving skills
- Teamwork
- Multi Tasking
- Communication skills
- EMD Certified
- Knowledgeable
- Coaching team member
- Training skills
References
- Rhonda Coates-Co worker-253-737-5362
- Terri Ward- Friend-253-221-1710
- Jill Snover- relative-253-261-2580
Timeline
Communication Supervisor
American Medical Response, AMR
03.2019 - 01.2022
Dispatcher
American Medical Response, AMR
04.2003 - Current
Call Taker
American Medical Response, AMR
04.2003 - Current
Dispatch-Directed CPR
IAED
Advanced EMD Certified Member
International Academies of Emergency Dispatch
911 Course
Renton Tech College High School Completion
High School Diploma -
Kent-Meridian High School