Angela Guison
Medical Assistant
Fairfield,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Cerner Patient Access Representative
Adventist Hospital: Center For Behavioral Health
05.2018 - 03.2019
- Collected and updated department database for department head meetings. Compiled and maintained patient medical records to keep information complete, up-to-date hard/soft and digital copies for database. Organized patient records and database to facilitate information storage and retrieval.
- Utilized knowledge of electronic medical record systems to perform diverse data entry tasks,
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy. Collected and entered data into computer database to establish patient's medical record. Followed document protocols to safeguard confidentiality of patient records.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Trained new staff on hospital processes and procedures.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs. Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Assisted colleagues in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors. Assisted with updating technical support best practices for use by team.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
Clinical Medical Assistant Extern
Former Pacific Urology (merged John Muir Hospital)
05.2017 - 09.2018
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing. Scan into database.
- Documented and collected vital signs, and current complaints via patient interviews obtaining health history medication information, symptoms, and allergies for patients in a clinical environment.
- Collected and documented patient medical information such as blood pressure and weight. Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Prepared, administered and documented medications under direction of licensed medical provider. Maintained clean and safe clinic environment to prevent injuries.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens. Performed clerical duties, such as word processing, data entry, answering phones and filing. Called and faxed pharmacies to submit prescriptions and refills.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Collected pertinent data and calculations to aid physician in interpreting results.
Education
Clinical Medical Assistant
Fairfield-Suisun Adult School
Fairfield, CA07.2017
Skills
- Tracking and Documentation
- Issue and Resolution Tracking
- Vital Sign Monitoring
- Injection Administration
- EMR Systems
- Antigen Testing
- First Aid
- Medicine Administration
- Phlebotomy
Timeline
Cerner Patient Access Representative
Adventist Hospital: Center For Behavioral Health
05.2018 - 03.2019
Clinical Medical Assistant Extern
Former Pacific Urology (merged John Muir Hospital)
05.2017 - 09.2018
Clinical Medical Assistant
Fairfield-Suisun Adult School
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