Summary
Overview
Work History
Education
Skills
Timeline
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Angela Hafliger

Ingalls,KS

Summary

Dynamic customer service professional with a proven track record at First National Bank in Cimarron, excelling in problem resolution and client relations. Skilled in data entry and Microsoft Excel, I enhance customer satisfaction through effective communication and critical thinking, consistently improving service quality and operational efficiency.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

First National Bank in Cimarron
Ingalls
08.2018 - Current
  • Assisted customers with account inquiries and transaction processing to enhance service experience.
  • Resolved customer complaints efficiently, demonstrating strong problem-solving skills and empathy.
  • Provided information on banking products and services to meet customer needs effectively.
  • Maintained accurate records of customer interactions to ensure data integrity and compliance.

Manager

SUBWAY®Restaurants
Cimarron, KS
02.2018 - 08.2018
  • Oversaw daily operations to ensure compliance with health and safety standards.
  • Developed and implemented training programs for new staff on service protocols.
  • Managed inventory levels to optimize supply chain efficiency and reduce waste.
  • Analyzed customer feedback to improve service quality and enhance customer satisfaction.

Retail Sales Associate

Ellis Hometown Food
Ellis, KS
10.2010 - 02.2018
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Operated point-of-sale system efficiently, processing transactions accurately and promptly.
  • Maintained store cleanliness and organization to create inviting atmosphere for shoppers.
  • Collaborated with team members to restock shelves and ensure inventory accuracy.

Education

High School Diploma -

Trego Community High School
WaKeeney, KS
05.1994

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Problem resolution

Computer proficiency

Microsoft Excel

Payment processing

Client relations

Clerical support

Filing

Sales expertise

Store maintenance

Recordkeeping strengths

Account updating

Account management

Timeline

Customer Service Representative

First National Bank in Cimarron
08.2018 - Current

Manager

SUBWAY®Restaurants
02.2018 - 08.2018

Retail Sales Associate

Ellis Hometown Food
10.2010 - 02.2018

High School Diploma -

Trego Community High School
Angela Hafliger