Angela Hamilton
Kissimmee,FL
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
23
23
years of professional experience
Work History
Server
Sizzling Grill
03.2023 - Current
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Responded to ad hoc cleaning duties at end of shift.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Trained new employees to perform duties.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Followed health safety guidelines when preparing and serving food products.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
Davenport Ale House
Davenport , Florida
09.2018 - 02.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Responded to ad hoc cleaning duties at end of shift.
- Trained new employees to perform duties.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Shift Lead Supervisor
Pilot Travel Centers
Haines City , Florida
01.2002 - 01.2018
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Recommended opportunities for growth and advancement to motivate employees.
- Provided leadership and direction to shift staff, ensuring company policies and procedures were followed.
- Trained new hires on job duties, safety protocols, and company policies and procedures.
- Managed employee breaks and lunches according to established guidelines while maintaining production goals.
- Created schedules for team members and monitored attendance records.
- Enforced rules and procedures for accuracy, efficiency and safety.
- Communicated daily schedule and delegated work to employees.
- Conducted regular team meetings to communicate targets, updates, and gather feedback.
- Upheld company standards and compliance requirements for operations.
- Resolved conflicts between employees in a timely manner.
- Managed daily workflow and scheduled staff for adequate coverage.
Education
High School Diploma -
Stepping Stones
Ocala, FL11-2020
Skills
- Table resetting
- Order delivery practices
- Hostess support
- Team member support
- Upselling techniques
- Food running
- Daily specials memorization
- Food inspection
- Allergy awareness
- Hospitality service expertise
- Guest engagement
- Point of sale (POS) system operations
Timeline
Server
Sizzling Grill
03.2023 - Current
Server
Davenport Ale House
09.2018 - 02.2023
Shift Lead Supervisor
Pilot Travel Centers
01.2002 - 01.2018
High School Diploma -
Stepping Stones