Angela Hampton
Birmingham
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
AT&T
Hoover
07.2019 - 11.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Provided exceptional support to customers through phone and chat interactions.
- Resolved customer inquiries using internal systems and resources effectively.
- Assisted customers in selecting products and services tailored to their needs.
Assistant Manager
Chipotle Mexican Grill
03.2017 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Cashier
CitiTrends
08.2012 - 02.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
Cashier
KFC Restaurant
01.2004 - 07.2012
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Accurately handled cash register transactions while providing excellent customer service.
- Assisted counter staff in packing ready orders and distributing to customers.
- Utilised proper PPE and followed food-preparation safety and sanitation guidelines to reduce risks.
Education
High School Diploma -
Mcadory High School
Mccalla, ALT.A. Lawson State Community College
Birmingham, ALSkills
- Customer Service
- Data Entry
- Microsoft Office Suite
- Inbound & Outbound Calling
- Account Management
- Sales Expertise
- Problem-Solving Ability
- Critical Thinking
- Administrative Support
- Staff Management
- Policy and Procedure Adherence
- Data entry
- Customer service
Timeline
Customer Service Representative
AT&T
07.2019 - 11.2024
Assistant Manager
Chipotle Mexican Grill
03.2017 - 07.2019
Customer Service Cashier
CitiTrends
08.2012 - 02.2017
Cashier
KFC Restaurant
01.2004 - 07.2012
High School Diploma -
Mcadory High School
T.A. Lawson State Community College