Angela Hardy
General Manager
Clarksville,TN
Summary
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
McAlister's Deli
Hendersonville, TN
11.2018 - Current
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Carefully interviewed, selected, trained and supervised staff.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
General Manager
Gingham Cafe
Clarksville, TN
05.2015 - 11.2019
- Controlled purchases and inventory by negotiating prices and contracts with various vendors.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Prepared for and executed new menu implementations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Education
Bachelors Degree - Business Administration And Management
03.2012
Skills
- Supply Ordering and Management
- Control Inventory Costs
- Delegating Assignments and Tasks
- Menu Pricing and Writing
- Training and Development
- Staff Scheduling
- Strategic Forecasting
- Analyzing Finances
Certification
- ServSafe Certified through September 2026
Timeline
General Manager - McAlister's Deli
11.2018 - Current
General Manager - Gingham Cafe
05.2015 - 11.2019
Kaplan University - Bachelors Degree, Business Administration And Management