Angela Hernandez
Charlotte,NC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
3
3
years of professional experience
Work History
Server
Snooze AM Eatery
Charlotte, NC
11.2021 - 07.2023
- Responsible for providing a high-caliber experience and exceptional customer service skills to a discerning clientele.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Supervisor/Front of House Wait Staff Member
5Chruch Resturant Group
Charlotte, NC
06.2021 - 11.2021
- Responsible for providing a high-caliber experience and exceptional customer service skills to a discerning clientele.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Supervisor/Front of House Wait Staff Member
Suprica
Charlotte, NC
09.2020 - 06.2021
- Responsible for providing a high-caliber experience and exceptional customer service skills to a discerning clientele.
- Directed and supervised team of 15 employees in daily operations.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Education
General Education -
David W. Butler High School
Matthews, NC06.2018
Associate of Arts -
Central Piedmont Community College
Charlotte, NCSkills
- Excellent communication skills
- Team-building
- Customer relations
- Outstanding organizational abilities
- Multitasking
- Problem-solving abilities
- Point of Sales Systems
- Knowledge of wine pairing
- Memorization of menu items
- Order Management
- Strong Work Ethic
- Professional Appearance
- Exceptional customer service
Languagecompetencies
- English, native language
- Spanish, fluent (speaking, reading, writing)
Personal Information
Title: Public Relations
Timeline
Server
Snooze AM Eatery
11.2021 - 07.2023
Supervisor/Front of House Wait Staff Member
5Chruch Resturant Group
06.2021 - 11.2021
Supervisor/Front of House Wait Staff Member
Suprica
09.2020 - 06.2021
General Education -
David W. Butler High School
Associate of Arts -
Central Piedmont Community College