Angela Hofmeister
Lodi
Summary
Dynamic professional with over twenty-five years of expertise in Medicaid data and business processes, complemented by fourteen years as a Delivery Executive managing portfolios exceeding $200M annually. Recognized for a unique blend of executive leadership, technical acumen, and problem-solving skills, consistently delivering results through strategic project recovery and turnaround initiatives while fostering strong client relationships. Results-oriented achiever adept at exceeding targets in fast-paced environments, leveraging strategic thinking and hands-on experience to implement impactful solutions that enhance organizational performance. Proven leader skilled in guiding teams, managing complex projects, and developing efficient processes aligned with organizational goals, maintaining a commitment to excellence through collaboration.
Overview
27
27
years of professional experience
Work History
Partner, SLED
IBM Health and Human Services
01.2022 - Current
- Manage Business Development and sales for all Public Health and Human Services opportunities
- Responsible for Sales and Delivery across the Continental US
- Develop and Maintain Client C Suite relationships
- Responsible for sales growth for the Health and Human Services Portfolio
Associate Partner, SLED
IBM US Delivery
01.2019 - 01.2022
- Manage Business Development for Medicaid Enterprise Data Warehouse and SI
- Perform quality reviews of projects in the Design, Develop, and Implement stage
- Responsible for assisting Delivery Projects across the Continental US with best practices
- Own the Medicaid Delivery Practice
Client Services Director
IBM
01.2017 - 01.2019
- Managed the overall success of the Colorado Data Warehouse and Analytics account
- Managed the project P&L
- Responsible for the successful delivery of contract requirements for the BIDM account
- Monitor contract expectations
- Responsible for sales growth for the account
Application Services Executive
Hewlett Packard Enterprise
01.2014 - 01.2017
- Manage and Direct 260 staff in support of the Wisconsin ForwardHealth Medicaid Management Information System, Decision Support System, Analytical Services, and other miscellaneous applications.
- Manage projects with revenue that exceeded $34M per year and provided input into financial forecasts that covered $80M a year.
- Responsible for the successful delivery for the Applications Services Team in support of the Wisconsin ForwardHealth MMIS.
- These activities included: Multi-project delivery, managing customer relations, creative problem solving, PMO management, financial outlooking, invoicing, employee performance reviews, and handling employee relations.
- Perform people care responsibilities which include hiring, firing, performance reviews, salary administration, communication through corporate splits and the current spin off.
Account MMIS Modification Manager/PMO Manager
HP Enterprise Services
01.2012 - 01.2014
- Provide direction for all modification and add-on business for the account with total contract values over $24 M per year.
- Perform staff allocation and global prioritization.
- Act as primary liaison for all modification activity with the client.
- Provide support and direction for the accounts project managers.
- Ensure the account is following corporate PMO initiatives and meeting client expectations.
- Ensure contract compliance for the Application Services team.
- Create and manage new business resource estimates.
- Manage and direct project financial expectations.
Service Delivery Manager
HP Enterprise Services
01.2011 - 01.2012
- Act as the primary customer contact.
- Ensure customer expectations are met/managed.
- Perform final review of all customer status reports.
- Identify new business opportunities.
- Manage a team of 51 Business analyst and Developers.
- Assist and Mentor Project Managers.
- Maintain account staffing forecasts.
Project Manager
HP Enterprise Services
01.2006 - 01.2011
- Develop project plans to track and maintain technical and business resources.
- Utilize project management methodologies on all projects.
- Perform cost analysis for large projects.
- Develop resource estimates.
- Mentor and coach team members.
Implementation Business Lead
Electronic Data Systems
01.2003 - 01.2006
- Validate Request for Proposal (RFP) requirements with customers.
- Facilitate Requirement Validation Sessions.
- Design system processes that best fit customer requirements.
- Create requirements documentation and business process flow documents.
- Test system development prior to production implementation.
Business Systems Analyst/Project Coordinator
Electronic Data Systems
01.2001 - 01.2003
- Interact with customers to analyze, define, test, and implement business systems.
- Define program changes, resolve operating problems, and provide user training.
- Act as liaison between client and technical solutions team to identify business processes, systems, and product requirements.
- Develop business proposals and resource estimates.
- Develop and maintain project plan.
- Manage project deadlines and overall project success.
Electronic Data Interchange Coordinator
Electronic Data Systems
01.2001
- Act as liaison between Commercial Health Insurance Agencies and local technical teams.
- Load Carrier information into MMIS (Medicaid Management Information System).
- Manage statistical information from Carrier data.
- Research data problems.
- Review claim denials.
- Train new staff.
Insurance Disclosure Research Analyst
Electronic Data Systems
01.1999 - 01.2001
- Research recipient private insurance information.
- Adjudicate reports from the Social Security Administration.
- Adjudicate tape exchange mismatches.
- Communicate with recipients, caseworkers, providers, and insurance companies to maintain correct information.
Education
Bacteriology -
University of Wisconsin – Madison
01-1999
Skills
- Data analysis
- Contract negotiation
- Financial acumen
- Stakeholder engagement
- Client relationship management
- Sales strategy development
- Technology integration
- Customer relationship building
- Industry expertise
- Business development
- Key client relationships
- Vendor management
- Strategic planning
Timeline
Partner, SLED
IBM Health and Human Services
01.2022 - Current
Associate Partner, SLED
IBM US Delivery
01.2019 - 01.2022
Client Services Director
IBM
01.2017 - 01.2019
Application Services Executive
Hewlett Packard Enterprise
01.2014 - 01.2017
Account MMIS Modification Manager/PMO Manager
HP Enterprise Services
01.2012 - 01.2014
Service Delivery Manager
HP Enterprise Services
01.2011 - 01.2012
Project Manager
HP Enterprise Services
01.2006 - 01.2011
Implementation Business Lead
Electronic Data Systems
01.2003 - 01.2006
Business Systems Analyst/Project Coordinator
Electronic Data Systems
01.2001 - 01.2003
Electronic Data Interchange Coordinator
Electronic Data Systems
01.2001
Insurance Disclosure Research Analyst
Electronic Data Systems
01.1999 - 01.2001
Bacteriology -
University of Wisconsin – Madison