Angela Hollowell
Spokane,WA
Summary
Experienced bartender and customer service employee looking for the opportunity to further build and strengthen the customers' experience for any establishment. I bring passion to any job, as well as a fun and positive attitude while having years of first-hand knowledge of operational and safety needs.
Overview
17
17
years of professional experience
Work History
Bartender/Server
RAMADA INN By Wyndham
05.2023 - 01.2024
- Increased customer satisfaction by providing excellent service and creating high-quality cocktails and menus.
- Efficiently and independently managed the bar area while prioritizing the guests' experience.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations during operation hours.
- Assisted with staff training, sharing expertise in bartending techniques and knowledge on opening and closing procedures.
Bartender/Server
HMSHost Spokane International Airport
03.2021 - 04.2023
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels, created and implemented par lists for each respective satellite location.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Followed alcohol safety procedures to prevent excessive guest intoxication and ensured public safety.
- Trained new bartenders on drink preparation, opening and closing procedures, money management, and sanitation protocol.
Banquet Supervisor; Server, Bartender, Barista
Centerplate Catering
09.2016 - 01.2021
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
- Streamlined communication between kitchen and service staff for seamless event execution.
- Extensive knowledge on set up and tear down of pop-up bars, espresso machines, concession stands, and full-service catering.
- Trained new employees on company policies, procedures, and customer service standards to maximize performance.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest satisfaction.
- Worked with multiple POS system to place orders, manage bills, and close out events.
Inventory Management Specialist
Walmart #2865
11.2009 - 10.2011
- Optimized inventory levels by implementing effective tracking systems and regularly conducting physical counts during inventory audits.
- Reduced stock discrepancies by closely monitoring inventory movement and promptly addressing any discrepancies.
- Worked with team members to safely and efficiently unload trucks, stocking, and maintaining the floor.
- Proficient in all cash handling and cash register operations.
Lead Bartender/Co-Manager
Loggers Bar
08.2006 - 09.2011
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Maintained legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
- Performed opening and closing duties, sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
High School Diploma -
Newport High School
Newport, WASkills
- Bartending
- Health codes compliance
- Payment Processing
- Menu Memorization
- Food Running
- Creative Mixology
- Inventory
- Staff Management
- Liquor, beer, and wine knowledge
- Responsible Alcohol Service
Timeline
Bartender/Server
RAMADA INN By Wyndham
05.2023 - 01.2024
Bartender/Server
HMSHost Spokane International Airport
03.2021 - 04.2023
Banquet Supervisor; Server, Bartender, Barista
Centerplate Catering
09.2016 - 01.2021
Inventory Management Specialist
Walmart #2865
11.2009 - 10.2011
Lead Bartender/Co-Manager
Loggers Bar
08.2006 - 09.2011
High School Diploma -
Newport High School