Summary
Overview
Work History
Education
Skills
Timeline
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Angela Holtzleiter

Pendleton,US

Summary

Accomplished Global Senior Collections Analyst with extensive experience in accounting, collections, and financial analysis. Known for implementing innovative strategies to streamline operations and reduce outstanding balances. Proficient in Salesforce for financial accuracy and building strong client relationships. Committed to leveraging analytical skills to drive financial progress and support the development of emerging markets.

Overview

26
26
years of professional experience

Work History

SR Collections Analyst

Salesforce Inc
01.2014 - Current
  • Achieved 1.7 Billion in collections during tenure while managing a high value collections portfolio, ensuring compliance and strategic oversight to drive consistent achievement of financial targets.
  • Fostered cross-departmental collaboration to streamline dispute resolution, enhancing client satisfaction and strengthening long-term partnerships.
  • Spearheaded strategic initiatives to minimize cash flow risks, consistently achieving monthly collection targets and bolstering financial stability.
  • Pioneered the development of a Japanese invoice template, significantly improving billing efficiency and supporting the Marketing Cloud's expansion into new markets.
  • Led comprehensive financial reconciliations, leveraging advanced analytical skills to ensure precision in accounts receivable processes and deliver actionable insights.
  • Implemented data-driven strategies to optimize collections processes, resulting in substantial improvements in recovery rates and reduced outstanding balances.
  • Orchestrated comprehensive analysis of unclaimed property projects, driving cost reductions and strategic risk minimization, resulting in enhanced financial outcomes.

Collections

Novelty Inc.
01.2009 - 01.2014
  • Enhanced payment timeliness by building strategic relationships with accounts payable teams.
  • Implemented cash receipt reviews to ensure financial accuracy and minimize month-end errors.
  • Facilitated communication to resolve disputes, maintaining strong client relationships.
  • Developed solutions for invoice discrepancies, improving internal processes and customer satisfaction.
  • Reconciled accounts receivable ledgers, contributing to accurate financial statements.

HR Manager/ Office Manager

VIP Temporaries
01.1999 - 01.2000


  • Implemented orientation programs, reducing onboarding time by 30%, optimizing integration.
  • Developed recruitment strategies, boosting client engagement, increasing successful placements.
  • Facilitated workshops, improving communication, leading to streamlined operations and cohesion.
  • Managed payroll ensuring compliance, enhancing financial efficiency
  • Mentored a team of junior HR professionals, fostering skill development and promoting a culture of continuous learning and improvement

Education

Bachelor of Science in Business - Marketing & International Business, Minor: East Asian Languages & Cultures – Japanese

Indiana University - Kelley School of Business
Bloomington, Indiana
01.1997

Skills

  • Collections High Value B2B
  • Accounts Receivable
  • Sales & Customer Service
  • Negotiations
  • Dispute Resolution
  • Salesforce CRM
  • Account Reconciliation
  • Analytical Thinking
  • Japanese Language

Timeline

SR Collections Analyst

Salesforce Inc
01.2014 - Current

Collections

Novelty Inc.
01.2009 - 01.2014

HR Manager/ Office Manager

VIP Temporaries
01.1999 - 01.2000

Bachelor of Science in Business - Marketing & International Business, Minor: East Asian Languages & Cultures – Japanese

Indiana University - Kelley School of Business

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Angela Holtzleiter