Angela Howard
San Tan Valley,AZ
Summary
I have been in the healthcare field for sometime and I enjoy working with clients it’s my pleasure to strive for proficiency in what ever task I have been given, looking for the opportunity to prove my profession.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Anthem Blue Cross
California City, CA
11.2021 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Humana
04.2019 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Coding and Billing Clerk
Seaside Behavioral Health
New Orleans, LA
05.2016 - 01.2018
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
Education
Human Resource Manager - Business Management
Ashworth College
Norcross, GAMedical Coding And Billing - Health Administration
North West Technical
Las Vegas, NV08.2021
Administrative Assistance - Health Administration
Argosy University
Orange, CA03.2015
Skills
- Efficient and Detail-Oriented
- Call Documentation
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
Timeline
Customer Service Representative
Anthem Blue Cross
11.2021 - 01.2023
Customer Service Representative
Humana
04.2019 - 06.2021
Coding and Billing Clerk
Seaside Behavioral Health
05.2016 - 01.2018
Human Resource Manager - Business Management
Ashworth College
Medical Coding And Billing - Health Administration
North West Technical
Administrative Assistance - Health Administration
Argosy University